DOCUMENT
R -- IBRM Program Support - Attachment
- Notice Date
- 7/21/2011
- Notice Type
- Attachment
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA11811RP0513
- Response Due
- 8/4/2011
- Archive Date
- 10/3/2011
- Point of Contact
- rebecca.taylor4@va.gov
- E-Mail Address
-
Contract Specialist
(rebecca.taylor4@va.gov)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- Synopsis The Department of Veterans Affairs (VA), Technology Acquisition Center (TAC), Eatontown, NJ 07724, intends to procure Program Management Support. This effort will be procured as a Service-Disabled Veteran Owned Small Business (SDVOSB) set aside. The Government is seeking to expand its Business Intelligence (BI) capability to collect designated performance data, conduct appropriate analysis and calculations, to produce required and unique customer-centric reports, and reporting services, to sustain the mission of the Assistant Secretary for Office of Information & Technology (OIT), within the Department of Veterans Affairs (VA). To focus more clearly on customer service and operation metrics VA OIT is standing up a program to collect, analyze and report data associated with actual service levels delivered and customer satisfaction indexes. Expected service levels have been documented in Information Technology/Customer Service Level Agreements (SLAs). Customer satisfaction data is collected by customer satisfaction surveys across the enterprise. Both sets of data will be used to measure customer service and be the basis for service delivery improvements. This effort provides Contractor support to the Internal Business Relationship Management Office (IBRMO). The solicitation will be issued as a request for proposal (RFP) from the VA TAC, and the number assigned to it will be VA118-11-RP-0513. The associated NAICS code for this effort is 541611, with a small business size standard of $7M. The proposed action will be a Firm Fixed Price contract, with one (1) twelve (12) month base period and two (2) twelve (12) month option periods. The anticipated award date is August 30, 2011. All proposal documents and communications shall be made available through the Contract Specialist, Becky Taylor, via email at rebecca.taylor4@va.gov, or via telephone at 732.578.5569.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/9f897b0654367df0c87b76633e7a42fe)
- Document(s)
- Attachment
- File Name: VA118-11-RP-0513 VA118-11-RP-0513_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=221414&FileName=VA118-11-RP-0513-000.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=221414&FileName=VA118-11-RP-0513-000.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA118-11-RP-0513 VA118-11-RP-0513_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=221414&FileName=VA118-11-RP-0513-000.docx)
- Record
- SN02506324-W 20110723/110721235237-9f897b0654367df0c87b76633e7a42fe (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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