SOLICITATION NOTICE
D -- E-911 System Maintenance (maintenance and support) Vesta SL100 Server and 7 Vesta Workstations
- Notice Date
- 6/17/2011
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 517110
— Wired Telecommunications Carriers
- Contracting Office
- Department of the Air Force, Air Force Materiel Command, AFNWC/PKO - Kirtland (Operational Contracting Division), AFNWC/PKO Operational Contracting Division, 2000 Wyoming Blvd SE, Bldg 20604, Room B-9, Kirtland AFB, New Mexico, 87117-5606, United States
- ZIP Code
- 87117-5606
- Solicitation Number
- F2K3AP1143A001
- Archive Date
- 7/12/2011
- Point of Contact
- Renate Schuler, , Carl Landreneau,
- E-Mail Address
-
renate.schuler@kirtland.af.mil, john.landreneau@kirtland.af.mil
(renate.schuler@kirtland.af.mil, john.landreneau@kirtland.af.mil)
- Small Business Set-Aside
- N/A
- Description
- Bidding contractor shall provide maintenance and support services for Kirtlands AFB's E-911 System. This system includes a Vesta SL100 Server and seven (7) Vesta workstations; (CPU's, keyboards, and mice). The maintenance and support services shall include Software/Firmware Support Program and Hardware, "Support". Support service shall ensure seven (7) day/week/24 hour access to the bidding contractor's Technical Support Center through a toll free 800 number. The Technical Support Center shall provide advisory assistance to Kirtland AFB's E911 trained technician who implements solutions and guidance recommended by the Technical Support Center. This support shall "triage" and interface with Cassidian's Technical Support Center for reasons that the software is proprietary to Cassidian and services are required to ensure timely resolution of any problems. The Software/Firmware support program shall include advisory notifications of and access to Software and Firmware Program Fixes and Updates necessary to keep the Software and Firmware current and operable. Managed Services. Support to Kirtland AFB shall also include managed services which include active remote monitoring of the E911 System to provide remote diagnosis. This service provides notification of and initial diagnosis of system problems.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/AFMC/377CONSKOC/F2K3AP1143A001/listing.html)
- Place of Performance
- Address: Kirtland AFB Building numbers 1005, 20220 and 20210, Albuquerque, New Mexico, 87117, United States
- Zip Code: 87117
- Zip Code: 87117
- Record
- SN02476154-W 20110619/110617234831-71d3b112a42a1fd93a263ccdf29253aa (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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