SOURCES SOUGHT
R -- Customer Service Help Desk Support - DRAFT SOW
- Notice Date
- 3/21/2011
- Notice Type
- Sources Sought
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- Department of Justice, Bureau of Alcohol, Tobacco and Firearms (ATF), Administrative Programs Division (APD), 99 New York Avenue, NE, 3rd Floor - Acquisitions, Washington, District of Columbia, 20226
- ZIP Code
- 20226
- Solicitation Number
- DJA11RFP0009
- Archive Date
- 4/20/2011
- Point of Contact
- Frankie Murphy, Phone: 202-648-7598
- E-Mail Address
-
frankie.murphy@atf.gov
(frankie.murphy@atf.gov)
- Small Business Set-Aside
- N/A
- Description
- DRAFT SOW for Customer Service Help Desk Support The purpose of this Request for Information (RFI) is to ascertain the capabilities and past performance of Small Businesses to provide the required Customer Service Help Desk Support services. These services will be provided in support of the Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF), Firearms and Explosives Services Division located in Martinsburg, WV. The applicable NAICS Code is 561110. This is not a Request for Proposal. Responses to this RFI are not considered offers and cannot be accepted by the Government to form a binding contract. Respondents should not submit any proprietary information when responding. The Government is not responsible for any costs incurred by respondents to this RFI. If you are a small business and would be interested in providing customer service help desk support services in accordance with the attached DRAFT Statement of Work (SOW) you are requested to submit a capability statement which addresses at a minimum, the questions presented within this announcement. The Government will analyze all responses and determine if the pool of qualified interested firms is significant enough to justify a small business set aside or another form of set aside allow by the regulations, such as HUBZone, 8(a), small disadvantaged business or service disabled veteran owned. The Government does not intend to rank submitted capabilities. It is highly recommended that, prior to submitting a response, all interested parties obtain a Dun and Bradstreet (DUNS) number, register in the Central Contractor Registration (CCR) database and complete online representations and certification in ORCA, the Online Representations and Certifications Application, as these requirements are mandatory for any firm selected for a contract award. Easy access to all three systems is found on the CCR homepage, www.ccr.gov. Please submit response in Microsoft Word or PDF format. Information should not exceed three (3) one-sided 8 ½ x 11 pages, with one inch margin, and font no smaller than 12 point. Any interested Small Business capable of providing the required customer service help desk support services is requested to submit the information required in items 1-3 below to Frankie.murphy@atf.gov no later than 10:00 a.m. Eastern time on April 5, 2011. Item #1. Company name, address, telephone number, a point of contact with email address and Data Universal Numbering System (DUNS) number. Indicate small business size status for the NAICS Code identified in this document, if applicable, including socio-economic status as a certified small disadvantaged business, 8(a) business, woman-owned small business, HUBZone small business, and/or service disabled veteran-owned small business. Item #2. A summary of the company's relevant past experience in providing customer service help desk support services similar to those required in the attached DRAFT SOW during the past three years, including any on-going contracts. Include contracting activities/agencies, contract numbers, contract value, contract period of performance, whether your company served as a prime contractor or subcontractor, and a point of contact (name, email address and telephone number) at the activity who can verify the information you are providing. Item #3. Capability Statement - Please describe in detail how you would fulfill the requirements of the SOW.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOJ/BATF/APMD/DJA11RFP0009/listing.html)
- Place of Performance
- Address: Bureau of Alcohol, Tobacco, Firearms & Explosives, Firearms and Explosives Services Division, 244 Needy Road, Martinsburg, West Virginia, 25405, United States
- Zip Code: 25405
- Zip Code: 25405
- Record
- SN02405559-W 20110323/110321234450-4940d84eca776aa96e91c1cb6c4c5ceb (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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