SOLICITATION NOTICE
D -- Virtual Call Center
- Notice Date
- 6/21/2010
- Notice Type
- Presolicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA11810RP0434
- Response Due
- 7/12/2010
- Archive Date
- 10/19/2010
- Point of Contact
- Joseph Pignataro
- E-Mail Address
-
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- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veterans Affairs, Office of Acquisition and Logistics, Technology Acquisition Center, located at 260 Industrial Way West, Eatontown, NJ, intends to enter into a 4 month Firm-Fixed-Price (FFP) contract with three (3) four (4) month options. In accordance with 38 U.S.C. 8127(d), this acquisition is set aside for Service Disabled Veteran Owned Small Business (SDVOSB). This FFP contract is for the Virtual Call Center (VCC) Prototype system that will be utilized to define enterprise requirements, to develop, explore, select, refine tools and processes, and to create a detailed set of implementation blueprints suitable for Agile Process implementation. The VCC Prototype must be flexible and capable of quickly simulating and testing new systems and processes and will provide a comprehensive view of Compensation Claim Status, Veteran Data, and General Benefits Information. The intent is to define processing workflows, support the simulation of Veteran interactions as necessary to identify user interface requirements, data requirements, and potential capabilities of future COTS products (e.g., Customer Relationship Management, Knowledge Management, enterprise content management, advanced search and taxonomy management, integrated user interface tools). The solicitation number assigned to this effort is VA118-10-RP-0434 and will be issued on or about 28 June 2010. An award date of no later than 28 August 2010 is desired. This notice of intent is not a request for competitive proposals, however all responsible sources may submit a proposal in response to the solicitation which shall be considered by the agency. This notification shall close on 12 July 2010. Questions/responses shall be submitted to the Contract Specialist at joseph.pignataro@va.gov. The Points of Contact (POCs) for this action are Joseph Pignataro, Contract Specialist, joseph.pignataro@va.gov and Anne Marie Vasconcelos, Contracting Officer, anne.vasconcelos@va.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/72ff3c1024d9b04d43176eca88fbbbeb)
- Record
- SN02183315-W 20100623/100621234852-72ff3c1024d9b04d43176eca88fbbbeb (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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