Loren Data's SAM Daily™

fbodaily.com
Home Today's SAM Search Archives Numbered Notes CBD Archives Subscribe
FBO DAILY ISSUE OF JUNE 23, 2010 FBO #3133
SOLICITATION NOTICE

D -- Virtual Call Center

Notice Date
6/21/2010
 
Notice Type
Presolicitation
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
 
ZIP Code
07724
 
Solicitation Number
VA11810RP0434
 
Response Due
7/12/2010
 
Archive Date
10/19/2010
 
Point of Contact
Joseph Pignataro
 
E-Mail Address
r
 
Small Business Set-Aside
Service-Disabled Veteran-Owned Small Business
 
Description
The Department of Veterans Affairs, Office of Acquisition and Logistics, Technology Acquisition Center, located at 260 Industrial Way West, Eatontown, NJ, intends to enter into a 4 month Firm-Fixed-Price (FFP) contract with three (3) four (4) month options. In accordance with 38 U.S.C. 8127(d), this acquisition is set aside for Service Disabled Veteran Owned Small Business (SDVOSB). This FFP contract is for the Virtual Call Center (VCC) Prototype system that will be utilized to define enterprise requirements, to develop, explore, select, refine tools and processes, and to create a detailed set of implementation blueprints suitable for Agile Process implementation. The VCC Prototype must be flexible and capable of quickly simulating and testing new systems and processes and will provide a comprehensive view of Compensation Claim Status, Veteran Data, and General Benefits Information. The intent is to define processing workflows, support the simulation of Veteran interactions as necessary to identify user interface requirements, data requirements, and potential capabilities of future COTS products (e.g., Customer Relationship Management, Knowledge Management, enterprise content management, advanced search and taxonomy management, integrated user interface tools). The solicitation number assigned to this effort is VA118-10-RP-0434 and will be issued on or about 28 June 2010. An award date of no later than 28 August 2010 is desired. This notice of intent is not a request for competitive proposals, however all responsible sources may submit a proposal in response to the solicitation which shall be considered by the agency. This notification shall close on 12 July 2010. Questions/responses shall be submitted to the Contract Specialist at joseph.pignataro@va.gov. The Points of Contact (POCs) for this action are Joseph Pignataro, Contract Specialist, joseph.pignataro@va.gov and Anne Marie Vasconcelos, Contracting Officer, anne.vasconcelos@va.gov.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/notices/72ff3c1024d9b04d43176eca88fbbbeb)
 
Record
SN02183315-W 20100623/100621234852-72ff3c1024d9b04d43176eca88fbbbeb (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

FSG Index  |  This Issue's Index  |  Today's FBO Daily Index Page |
ECGrid: EDI VAN Interconnect ECGridOS: EDI Web Services Interconnect API Government Data Publications CBDDisk Subscribers
 Privacy Policy  Jenny in Wanderland!  © 1994-2024, Loren Data Corp.