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FBO DAILY ISSUE OF DECEMBER 18, 2009 FBO #2946
SOLICITATION NOTICE

D -- Voice Recognition System

Notice Date
12/16/2009
 
Notice Type
Combined Synopsis/Solicitation
 
NAICS
541990 — All Other Professional, Scientific, and Technical Services
 
Contracting Office
Department of Health and Human Services, National Institutes of Health, Clinical Center/Office of Purchasing & Contracts, 6707 Democracy Blvd, Suite 106, MSC 5480, Bethesda, Maryland, 20892-5480
 
ZIP Code
20892-5480
 
Solicitation Number
P169330
 
Archive Date
1/14/2010
 
Point of Contact
Gail Akinbinu, Phone: 301-496-0692
 
E-Mail Address
gakinbinu@nih.gov
(gakinbinu@nih.gov)
 
Small Business Set-Aside
N/A
 
Description
Statement of Work Service Maintenance Agreement Nuance OBJECTIVE The Clinical Center is a clinical research hospital providing medical services for patients participating in human research protocols of the National Institutes of Health (NIH). The Clinical Center (CC) provides patient care facilities and services for clinical investigations by the NIH Institutes, research in related areas and other training programs. Radiology & Imaging Sciences (RAD&IS) provides clinical radiological and general patient care services in a biomedical research environment. SCOPE OF WORK: A service will be provided to RAD&IS on existing Nuance PowerScribe Voice Recognition System (VRS) located in the Clinical Cernter data center to support diagnostic/research studies on patients in clinical protocols and the NIH Clinical Center mission of providing quality patient care. 1.Provide 24X7 Monday to Sunday Remote Only Coverage on hardware and software critical issues that severly impact patient care and require immediate resolution. 2.Provide Emergency Support calls within 1 hour following receipt of the call by Nuance. 3.Provide non-emergency remote support within 4 hours 4.Provide update and software patch for PowerScribe application software for voice to keep our system current and secure access to recognition system 5.Provide Comprehensive electronic support solution options via Nuance.com 6.Provide Access to knowledgebase and tools from Nuance.com 7.Provide software patch release from Nuance.com GOVERNMENT RESPONSIBILITIES: 1.VRS administrator 2.VRS database administrator 3.Network administrator 4.Window administrator 5.Desktop support Services Providers Responsibilities: 1.Hardware and Software support for Nuance PowerScribe Voice Recognition System Support on Systems Interface, ADT interface, PACS integration, PERIOD OF PERFORMANCE: The period of performance shall be one year from the execution date of this award. January 1, 20010 to December 31, 2010 LOCATION: National Institutes of Health Clinical Center, Building 10 Radiology & Imaging Sciences Point of Contact: Te Chen EVALUATION CRITERIA: 1.Must be able to provide support 24X7X365 2.Must be able to provide original equipment manufacture software support 3.Provide software update, bug fix and custom fix Sole Source Justification 1. Nuance PowerScribe Voice Recognition System has proprietary data pertaining to CC and Radiology and Imaging Science environment and set up workflow. 2. Vendor has proprietary software and only Nuance can provide update and bug fix 3. NIH Clinical Center, Radiology & Imaging Science has many custom build interface that are integrated with Hospital Information System, PACS systems, Dictation systems and other internal billing and tracking systems. 4. Voice Recognition System is a critical business system that provides 24X7 patients cares and manages daily department workflow. It is important for Clinical Center and Radiology department to keep the system at optimum operation and minimum distruption.We understand that certain hardware component can be sub contract to other vendor but this would created issue such as hardware and software vendor finger pointing when problem arise. We hope contracting officer can take this into consideration.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/CCOPC/P169330/listing.html)
 
Place of Performance
Address: National Insitutes of Health, Radiology & Imaging Sciences, 9000 Rockville Pike, Bldg 10, Bethesda, Maryland, 20892, United States
Zip Code: 20892
 
Record
SN02025375-W 20091218/091216235720-94c9c2d6a30c1c62344acbf53640f41a (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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