MODIFICATION
Q -- Valet Parking Services Amendment 1 to add SOW
- Notice Date
- 11/12/2009
- Notice Type
- Modification/Amendment
- NAICS
- 812930
— Parking Lots and Garages
- Contracting Office
- Department of Veterans Affairs;Acquisition (460);1601 Kirkwood Hwy.;Wilmington DE 19805
- ZIP Code
- 19805
- Solicitation Number
- VA-244-10-RI-0042
- Response Due
- 11/18/2009
- Archive Date
- 1/17/2010
- Point of Contact
- Charles H PeckContracting Specialist
- E-Mail Address
-
Contracting Specialist
(Charles.peck@va.gov)
- Small Business Set-Aside
- N/A
- Description
- SCOPE OF WORK 1. General Intent a.The Wilmington VA Medical Center (hereafter referred to as the WVAMC or simply as the VA) is currently experiencing severe parking problems as a result of congestion and impending construction projects. b.The VA would like to implement a full valet parking service for Veteran patients to alleviate some of this congestion and facilitate smoother parking activity. A variety of different methods and practices will be considered as proposed by the contractor. c.The Contractor will be required to assess the current VA parking situation, and take into consideration all provided government space and equipment as described herein. The contractor will provide their proposed valet parking plan, including all processes, materials, procedures, and staffing. d.Upon award, the contractor will be required to implement their proposed plan and carry it out on a day-to-day basis for the duration of the contract. The contractor will have sixty days after this contract is awarded in which to set up operations, finalize staff requirements (including Government-administered background investigations), etc. At the end of this sixty-day period, at the latest, full operations are to begin. 2. Current Estimates a.The VA is prepared to set aside forty to fifty standard parking spaces in a designated area for access by contractor staff for performance of services as described herein. b.The VA estimates that there are roughly 500 unique patient visits per day. c.Busiest times at the WVAMC are Mondays and Tuesdays. Fridays are generally the least busy. Weekdays are usually busiest from 8AM to 2:30 PM. 3. General Contractor Requirements a.The contractor is required to furnish a comprehensive technical proposal detailing their suggested valet parking plan. This plan shall include all labor, materials, supervision, equipment, and services to meet the needs of the VA. The restrictions to this proposed plan and required elements are described herein. b.Contract services are to be provided Monday Friday (excluding holidays as designated herein) from 7:00 AM EST to 3:30 PM EST. Contract staff may arrive earlier and stay later as necessary to set up or break down equipment, signage, etc. A designated Contract Supervisor (further defined herein) shall be on-site during ANY performance under this contract. The VA reserves the right to adjust these hours/location and other changes that are deemed necessary once the demand has been more clearly identified. c.This contract will require mandatory background investigations designated at the Low Risk (NACI) level performed by the Government. No employee may begin work on this contract without the successful initiation of a background investigation by the Contracting Officer. Any employee whose background investigation yields unfavorable results is required to be removed from performance of this contract immediately. The contractor will be charged for these background investigations if needed (contract staff already holding Government clearance need only show evidence of such), in the amount of $210 per investigation. d.The number of lined spaces identified on the Drawings attached to this solicitation may not represent the actual number of existing lined spaces. It shall be the Contractors responsibility to visit the site to fully understand the nature of the work and the conditions under which the work shall be performed. Failure to visit the site WILL NOT relieve the successful Offeror from providing services in strict accordance with the true intent and meaning of the specifications. During the site visit the Contractor shall obtain exact dimensions of each of the areas and determine number of spaces, which will be available at each location. e.Construction projects, as yet undetermined, may impact the valet parking operation during the term of any contract resulting from this solicitation. Contractor is expected to work with VA staff to modify operations in light of these projects to continue to provide service within the guidelines of this contract. f.Contractor may also need to work with VA staff to work around any deliveries or other traffic interruptions that may occur near the chosen entrance. g.A walkthrough at the VA facility will be conducted. Contractor is to contact the Contracting Officer to schedule the details of this visit. h.The Contractor shall be responsible for protecting the personnel furnishing the services under this contract. To carry out this responsibility, the Contractor shall provide the following for these personnel, as a minimum: workers compensation, income tax withholding, and social security payments. The Contractor is encouraged to hire veterans as staff, preferably veterans who receive their care at the Wilmington VA Medical Center. The parties agree that Contractor personnel shall not be considered VA employees for any purpose and shall be considered employees of the Contractor. i.The Contractor shall understand fully and relay to all employees performing services under this contract that any crime or other legal infraction taking place on VA property is subject to prosecution at a Federal level. The VA Police carry jurisdiction of the enforcement of laws on VA property. Any questions about the role of VA police or enforcement of Federal law should be brought to the Contracting Officers attention before proposals are submitted. j.All signage content and placement shall be subject to review and approval by the Contracting Officers Technical Representative (COTR) at any time. No signage with excessively large or prominent company logos will be accepted. Additionally, no sign may insinuate or otherwise imply that the contract staff are VA employees (i.e., no VA logos on contractors signage). k.The contractor shall discuss the use of VA space/property throughout the negotiation process. Contractor may use the parking attendant booth in main entrance to Building 1 or Stairwell 7 entrance west end of Bldg 1 or whatever area is designated by the VA. Use of roped off areas in the lobby or other configurations shall be negotiated and established by mutual consent of the VA and the contractor. 4. Mandatory Practices The following standards are to be enforced at all times by the contractor and are considered standards of performance without needing mention in the offerors proposal: a.The contractor shall provide valet parking to all patient vehicles, excluding those that are ineligible for valet parking or which request self-parking. Ineligible vehicles include: Vehicles modified to accommodate a specific disability for the driver which cannot be operated without additional training Vehicles which lack a State inspection sticker, functional seat belt, or are otherwise unsafe to drive Vehicles which do not have fully functioning doors, windows, or locks If there is a dispute about whether or not a vehicle is eligible for valet parking, contractor shall contact the VA Police via the provided two-way radio to settle the dispute. b.In the instance that a veteran patient requires special care when entering or exiting their vehicle the Contractor will contact individuals specified by VA staff to assist. c.The contractor will greet all vehicles that approach the designated greeter pickup area, excluding busses, VA transportation vehicles, employees, vendors, or Contractors conducting business at the VA. All greeted vehicles will be stopped by the contract employee and asked for Veteran Identification. If necessary to an offerors proposed work processes, the veteran may be asked short follow-up questions, such as the duration of their stay or estimated time of departure. Excessive questions or insistence upon an answer to follow-up questions will not be allowed. d.If the vehicle contains a first-time patient with no identification, the valet will park the patients car following their established procedure. However, the license plate number, state, and make of the car will be recorded and submitted as part of the monthly report submitted by the Contractor as described below. e.The patient must be provided with some form of claim check, containing at minimum a unique identification number and the current date. This claim check must be presented to the patient BEFORE the contractor enters the patients vehicle for valet parking. f.The contractor will remind patients BEFORE entering their vehicle that all valuables should be removed from the vehicle or stored out of sight. g.All valet parked vehicles will be locked completely, and all windows, doors, sunroofs, or other openings will be closed and locked. h.All keys from valet parked vehicles will be tagged or otherwise identified with the unique identifier given to the patient on their claim check, and stored in some form of lockable container controlled by the contractor. This container will be monitored throughout the workday by contractor staff, and shall never be left unlocked and unattended. If direct sight lines with this container are broken during performance by the contractor, the container shall be locked until their return. i.Returned cars will be delivered to the patients with the engine running, positioned for easy entry within a reasonable (within three car widths) distance to the hospital entrance. The contractor will not leave idling returned vehicles unattended, and will ensure that only the patient who has provided the claim check is allowed entry into the drivers seat of the vehicle. The contractor will not block exit traffic from the hospitals main entrance for self-parked vehicles or patients, and shall adjust the placement of returned vehicles as necessary to facilitate smooth operations. j.The VA will provide walkie-talkie radios keyed into the Hospital Operations channel at the WVAMC. The contractor shall negotiate the exact number of radios and who should have access to them with the COTR at the time of award. THESE RADIOS MAY NOT BE TAMPERED WITH OR CHANGED FROM THE HOSPITAL OPERATIONS CHANNEL AT ANY TIME. These radios shall be considered VA property and shall not be permitted to leave the WVAMC at any time, for any reason. Radios shall be picked up from the VA Police at the start of the day by the Contract Supervisor and returned to the VA Police at the end of the day. These radios shall be the primary point of contact for the Contract Supervisor to alert the VA police to emergencies, accidents, or other notices. Contractor staff are also expected to respond to any inquiries, instructions, or other alerts given by the VA Police over these radios, and should keep them on their physical person at all times during contract performance. If a radio used by Contractor staff is lost, stolen, or damaged the Contractor will be responsible for replacing the radio at the current cost. k.The contractor shall provide only the limited physical assistance necessary to help patients enter and exit a vehicle, and shall only do so at the patients request. No clinical or emergency care shall be given by the contractor in an instance of medical emergency or in the event that complex physical assistance is needed, the contract supervisor shall be notified and the provided radio will be used to contact VA Police. Contract staff shall be required to meet with VA staff as part of their orientation for training in proper methods to provide physical assistance to patients entering and exiting vehicles, and should be familiar with industry standards in same. All contractor staff will be required to participate in a veterans awareness training and WVAMC employee orientation to ensure understanding of the importance of serving veterans. l.The contractor shall provide a locked metal box, with a letter-sized slit on the top for insertion of customer feedback. The contractor shall also provide customer feedback forms with their company letterhead clearly printed. The forms will provide a space for written customer feedback as well as checkboxes to indicate the customers level of satisfaction with the service provided. These forms will be kept fully stocked at all times. Patients may provide written feedback about their experience with the valet service and deposit it in this box. The contents of this box shall be accessible to the COTR and Contract Supervisor only, and shall remain locked throughout daily performance. The contractor may not discourage any customer from leaving feedback in this box. The contractor may ensure that only feedback written on contractor-provided feedback forms is inserted into the box. The COTR will approve the layout and formatting of feedback forms before their use. m.The contractor shall provide at least one sign, at least three feet by three feet in size, on which NO TIPPING is printed legibly and prominently. Handwritten signs are not permitted. This sign may contain other language, but NO TIPPING will be emphasized via bold text, underline, large text, etc. The COTR will approve this sign and its placement before it is displayed. The sign will be presented on or near the valet station where patient keys are kept. A strict no-tipping policy will be enforced under this contract. Acceptance of tips OF ANY NATURE (i.e., monetary or non-monetary) will result in disciplinary action and mandatory reimbursement of the tip(s) received. The contractor is permitted to suggest that customers offering tips leave positive feedback in the feedback box in lieu of the tip. Contractors shall not make unsolicited suggestions to leave positive feedback in any other scenario. Contract staff may not insert feedback into the feedback box. n.Contractor shall be responsible for any lost keys and damage to vehicles caused by their employees as described herein. The contractor is required to have all required insurances. o.Contract staff is expected to have a working knowledge of the exterior layout of the hospital facility and general area. Assistance may be offered to non-valet drivers in finding an appropriate parking location or answering common questions. Security, health, or patient inquiries shall be directed to VA staff and shall NOT be addressed by the contractor. In keeping with the policy of Customer Service described in the performance standards section of this contract, the contractor may NEVER turn away anyone asking for information. If the contractor does not have an answer to the inquiry, or is otherwise uncomfortable or unable to answer the question, the individual asking the question shall be referred to appropriate VA staff. p.The contractor shall have the sole responsibility for monitoring access to and use of the Government-furnished valet parking space. The VA Police will not enforce this contracts valet parking provisions. In the event of a safety incident or other noteworthy occurrence, the Contractor shall alert the VA Police (e.g., injured or lost patient, safety issue, traffic accident) and shall include a brief narrative of the incident, including the VA staff who were consulted and Contractor Employee(s) involved, on the provided monthly report to the COTR. q.As described herein, the Contractor may park vehicles in any physical configuration provided in their accepted technical proposal. However, Contractor shall use good judgment to ensure that their operations do not impact other parking activity at the medical center. Contractor shall not exceed their designated space, block traffic routes with personnel or valet parked vehicles, etc. Contractor shall relocate or modify their operations as necessary per the COTRs direction if day-to-day parking operations are impacted negatively by any aspect of their performance. r.Any Government-furnished space that is damaged by the Contractors staff shall be replaced, to the satisfaction of the COTR. Any outstanding unresolved damages may be removed from payment rendered for services, and negatively held against the Contractors performance. s.Contractor is expected to enforce reasonable standards of employee conduct. A pleasant demeanor and courteousness is required at all times. WVAMC has a zero tolerance policy for rudeness to patients, it is considered patient abuse. Any verified incident will lead to immediate removal of the contractors attendant.. Sexual harassment; discrimination on a sexual, racial, or age basis; foul language; negative comments directed towards veterans, patients, or any other visitors to the facility; or any other generally unacceptable behavior will not be tolerated. Contract staff is expected to be clean and well-kept at all times. Good hygiene practices shall be enforced by the Contractor, including a professional appearance in dress and hairstyle. Contractor staff shall possess a thorough understanding of written and spoken English, and shall not be permitted to use slang or non-English languages within earshot of customers. Furthermore, contract staff shall be required to attend VA employee orientation when hired, and will be held to all standards and principles discussed therein. t.A weekly or monthly schedule shall be presented in advance to the COTR showing the shifts and employees who will perform contract services for the upcoming period. The Contract Supervisor will maintain a sign-in/sign-out sheet that employees will use to record their attendance and timeliness. Discipline and tracking of shifts and punctuality is the responsibility of the Contractors Supervisory employee, but a full contingent of staff to ensure smooth operations is required at all times. The employee tracking sheet shall be primarily used to monitor who is in the facility for security purposes, but the COTR may request copies for his own purposes. u.Contractor staff shall be required to apply for WVAMC Contractor Identification Badges. The point of contact for processing these requests shall be the COTR. Contractor staff shall provide fingerprints, driver licenses, and any other necessary information. Contractor staff shall wear their ID Cards at all times in an easily visible fashion either on a lanyard or clipped to their clothing above the waist. v.Contractor shall include specifics of a background investigation process in their proposal. At a minimum, this process will mandate a check of the employees driving record, a drug screen, and a check of the employees criminal record. The results of these screenings should be made available to the Contracting Officer or COTR upon request. NO CONTRACTOR EMPLOYEES WILL BE EXEMPT FROM THIS REQUIREMENT. Any proposals that do not include this information will be ineligible for award. The contractor is to detail the complete background investigation process, but will not be required to submit any individual results with their proposal (though all employees hired by the contractor must be screened after award). w.The Contractors technical proposal MUST include at least one supervisor on staff, physically located at the WVAMC during performance of contracted duties, whose responsibilities include, but are not limited to: The primary point of contact for all customer concerns, complaints, questions, or other issues. Non-supervisory contract staff should be trained to refer these types of issues directly to the supervisor, who will be in frequent contact with the COTR Training and improving the performance of Contract Staff Coordinating work, special events that may impact parking, and any other relevant information on a day-to-day basis with the COTR. The Supervisor is the first line of contact between the Government and the Contractor Preparing the monthly COTR summary report as described herein. Maintaining a sign-in sheet tracking the hours worked by contract staff on a weekly and monthly basis. The Supervisor will be held accountable for verifying the hours worked for each employee, including call-ins or unexpected changes. This data will be verified and subject to audit by the COTR, and shall be included on the monthly report prepared by the Supervisor. Scheduling, hiring/firing, performance monitoring, and any other oversight functions for Contract staff. The use of the Supervisor in the day-to-day work process shall be detailed further in the Contractors technical proposal. Aside from the functions listed and any other oversight duties, the VA will not mandate specific valet parking workload for this supervisor. THE PRIMARY POINT OF CONTACT FOR CONTRACT OVERSIGHT, CUSTOMER SERVICE, AND ANY OTHER INTERACTION WITH THE COTR WILL BE THE SUPERVISOR. THE SUPERVISOR MUST BE ON-SITE, IN PERSON, EVERY DAY THAT SERVICES ARE PERFORMED UNDER THIS CONTRACT. In the event that the Supervisor will be absent from work, the COTR will be notified and a designee will be named by the contractor who will perform these duties. This designee may be from the contractors other local valet staff or another off-site location, and is required to have a Government background investigation initiated in advance before they perform services under this contract. x.Contractor will be required to provide uniforms for contract staff. These uniforms must be professional in appearance and standardized amongst employees. At the very least, the uniform must consist of dress slacks, a button-down or Polo-style shirt, and loafers or dress shoes (no sneakers). Company identification must be displayed prominently, including a photo ID and printed name of the employee pinned to the employees uniform. The VA ID Card may be used for photo ID, but the contractor is encouraged to distribute their own Photo ID as well. A different, more formal uniform must be provided for the Supervisor to ensure he is easily visually identified. Uniform styles will be approved by the COTR before performance on this contract begins. Uniforms must always be cleaned, pressed, and neat and professional in appearance. The COTR will provide the final authority over any disagreements regarding uniforms or physical appearance of contract staff. y.Because Government-initiated background investigations are mandated under this contract, the contractor shall have an adequate pool of available employees either working or potential that have completed NACI-level background investigations. Lead time for background investigations will NOT be an adequate excuse for failure to meet performance standards or established staffing levels INCLUDING ANY POTENTIAL STAFF, ON SITE OR OFF, WHO MAY BE DESIGNATED SUPERVISOR. z.On a monthly basis, a meeting will be held at which the Contract Supervisor will provide a typewritten report for the COTR giving a complete summary of the month worked. This report will be on company letterhead, and will provide a signature from the Supervisor confirming the accuracy of the report as presented to the best of his/her knowledge. The date of the monthly meetings will be mutually scheduled by the COTR and Contract Supervisor, and will at the latest take place within the last week of the calendar month. At any time, the COTR or VA Chief of Police may request a current report or any component thereof within one business week. The report will include, at a minimum: A breakdown of each employee who performed work under this contract for the month, with dates, times, etc. tracked. Total monthly hours for each employee should be tabulated. A full report of any personnel incidents during the month. This shall include patient incidents, any disciplinary action taken on contract staff by the Supervisor, a record of absent or tardy employees, confrontations with patients, etc. A detailed breakdown of any vehicular accidents, property damage, lost keys, vandalism, etc. This section shall include license plate numbers, vehicle color/make/model, description of damage, and a resolution or the current status of the outstanding issue Suggestions, miscellanea, or other information for the official review of the COTR Additionally, upon monthly submission of this report, the COTR may take the opportunity to meet briefly with the Supervisor to discuss perceived comments or concerns on behalf of the VA, make suggestions, or otherwise open dialogue about contract performance. The COTR will go over feedback, both positive and negative, received via the feedback box provided by the contractor. aa.Snow removal from the pavement in the provided contractor lot space will be provided by the VA. Contractor proposals may not include their own snow plow services. In inclement weather, the contractor will be expected to brush snow from the windshield and/or back and side windows of returned vehicles as necessary for safe operation. Additionally, contract staff shall be equipped with umbrellas that will be used to shield customers from precipitation during periods of inclement weather. Contract staff shall escort customers to their idling vehicles under these umbrellas when deemed appropriate, when indicated by the COTR, or by request of the customer. Snow brushes shall be provided by the contractor. In severe weather conditions, the COTR may order contract operations ceased for the day for safety purposes. bb.At his sole discretion, the COTR may elect to suspend or cancel valet operations due to inclement weather or other factors. If this cancellation is known of beforehand, the Contractors supervisory employee will be given at least one days advance notice. A pro-rated portion of payment for the month will be deducted for any time without valet operations. In the event that services are cancelled or suspended due to inclement weather without prior notice, contract staff are to stay on-site throughout their normally scheduled hours, and shall resume operations if instructed to do so. Payment will still be rendered in full for these cancellations without prior notice. cc.Contractor staff must be able to handle all normal transmission types, read all standard speedometers, and operate all of the aspects of commercially available vehicles. dd.No food, beverages, cigarettes, or outside debris may be brought into, consumed in, or left in patient vehicles. ee.The contractor may set up cones, rope, staging areas, or other approved items as specified in their approved technical proposals. However, no proposals should include plans to re-stripe or otherwise mark existing parking lot lines. Requests for re-striping or alteration of Government property during contract performance shall be submitted in writing to the COTR. ff.All keys left with the Contractor which are unclaimed at the end of the days contract performance shall be turned over to the VA police or Administrative Officer of the Day (AOD), as determined by the VA for retrieval. At the beginning of each new day of performance, the Contract Supervisor may pick up any remaining keys from the VA Police Station, and will allow retrieval following standard procedures. When keys are dropped off to the VA Police, the contractor will submit a chain of custody form (provided by contractor) that includes the number of keys being dropped off and the associated valet ID numbers. gg.Though the contractor is free to park vehicles as per their approved technical proposal during hours of contract performance, all vehicles left at the end of the day with keys turned over to the VA Police/AOD for overnight storage shall be returned to a standard parking configuration within the line striping in the parking lot. The COTR may ask the contractor to move the remaining cars to an area closer to the main building so that patients will have easy access to their cars. No double-parking, parking outside of striped areas, or other congestion of patient vehicles shall be left overnight and/or for patient recovery. Designated parking spots will be determined for long term veteran patients and those keys must be left with VA Police. hh.The Contractor is to ensure that adequate valet parking services are available from 7:00 AM through 3:30 PM, Eastern Standard Time, Monday-Friday, except for Federal Holidays. Federal Holidays observed by the VA are as follows: New Years Day Martin Luther King Day Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday. Additionally, the President may designate additional days as holidays (e.g., death of a former President, Christmas Eve, etc.). Contractor personnel may not display decorations or alter their appearances in conjunction with any holiday. No holiday salutations specific to a certain faith or belief will be permitted. No actions, speech, or dress that can be taken as endorsement or support of a specific faith, holiday, religion, or other belief system will be permitted. Contract staff may also not utilize clothing, signs, or any other item that conveys support for a particular political party or figure, union, or other personal statement. 5. Statement of Objectives All of the elements described in section 4 above are mandatory elements of performance in the event that a contract is awarded as a result of this solicitation. No technical proposal or performance may be assumed to omit any item. The following are factors that the offeror has the freedom to address in their technical proposal for review and evaluation. Please note that regardless of the proposed plan, the standards outlined in section IV will be used to monitor performance of the contractor, and plans should be tailored accordingly. This list is not all-inclusive, nor are all elements mandatory. This list is intended strictly as a set of examples. PLEASE NOTE, however, that evaluation of technical proposals will be subjective in nature. Failure to include a comprehensive overview of the offerors technical plan may result in a less favorable evaluation. A significant volume of detail about any proposed practice, policy, or convenience offered to the Government is encouraged. Examples of itemsthat may be included in the offerors technical proposal: a.Any additional materials needed to perform, including signage. These materials use, composition, labeling/markup, and placement should be outlined in the performance plan of the offeror. b.A specific plan of how to utilize space in designated lot to park vehicles in the most efficient, high-volume manner possible. Weight will be given to proposals that can most efficiently use Government-provided space. PROPOSALS DO NOT NEED TO ADHERE TO STRIPING AND SPACE REGULATIONS IN THE DESIGNATED AREA OF DESIGNATED LOT FOR VALET PARKING. c.Any proposed redirection of traffic. This may include adjusting the flow of traffic in the parking lots on site, cordoning off areas for specific uses, use of staff for traffic guidance, etc. d.Specifications, diagrams, drawings, or markups that illustrate the offerors workflow plan e.A full staffing plan, including the number of employees, shifts, specific duties, responsibilities, etc. f.The contractors proposed background investigation system and its use in the hiring/disciplinary process g.The contractors staff hiring process h.Samples/pictures/outlines of all signage, documents (incident reports, customer feedback, etc), uniforms, and any other relevant materials provided by the offeror i.A workflow plan that follows the entire valet process from the customers entry into the VA facility, through the parking process, and to the completed rendering of services. j.Additional services, concerns, processes, or standards that the offeror feels are necessary to achieving a successful result in this contract. Please note, however, that offering of services outside the scope of this solicitation or services that cause dramatic increases in price may have a negative impact on the offerors evaluation. k.Provision of an action plan for when the provided valet lot fills up and/or other emergency/unanticipated situations. III Insurance Contractor shall be required to provide and maintain insurance on all services and employees who will be providing services under this procurement. Insurance shall include but not be limited to the minimum amounts stated in this solicitation in accordance with the FAR regulations including FAR 52.228-5, Insurance--Work on a Government Installation, VAAR 852.237-70, Contractor Responsibilities, and VAAR 852.237-71, Indemnification and Insurance. Supplemental insurance requirements are as follows: (1) Workers compensation and employer's liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. Anticipated amount is $100,000 Workers Compensation Each Accident and Each Employee/Valet and $500,000 Workers Compensation Disease Policy Limit or maximum allowed for the services being performed by law. Employer's liability coverage of at least $100,000 shall be required, except in States with exclusive or monopolistic funds that do no permit workers' compensation to be written by private carriers. (2) Garage Liability (Any Auto): A minimum coverage of $1,000,000 combined single limit and $2,000,000 aggregate limit is required. (3) Garagekeepers Liability: A minimum of $200,000 limit is required. The Contractor must provide the Contracting Officer insurance certificate(s) evidencing the required minimum coverages prior to commencing work under this contract. The Department of Veterans Affairs shall also be named as an additional insured on the above and the insurance must be maintained during the entire performance of the contract. The policy is to provide that the VAMC will be notified at least thirty (30) days prior to any cancellation or reduction of coverage. As noted herein, the Contractor shall be held responsible for any and all claims or damages caused during the performance of the Contractors services. IV Performance Standards 1. Introduction The contractor is expected to perform with the utmost attention to customer service at all times. Consideration should be given to the mission of the VA and the status and composition of its patients and clients. Contractor is expected to act as part of a team of linked disciplines and departments whose goal is to work together in providing compassionate care and service to Veterans, their dependents, and their families. The VA reserves the right to dismiss any contractor staff at any time for a portion of the day, for a set period of time, or permanently. Additionally, the VA reserves the right to demand the replacement of the contractors supervisory employee. The VA will not need to give any advance notice of this dismissal or a reason. Disciplinary action will usually consist of a written warning and request for a corrective action plan to assure the problem does not occur in the future. More than one written warning concerning the same issue may lead to cure or show cause notices, and ultimately the termination of this contract for cause. All disciplinary correspondence will be retained in the contract file and will be taken into consideration in the renewal of option years or as past performance for any future contract for which the contractor submits an offer. 2. General Performance Standards a.Courtesy and respect must be offered to anyone the contract staff comes into contact with during performance of their duties. Abuse of any nature in any circumstance by Contractor staff will lead to disciplinary action. b.No patient shall wait longer than 15 minutes to have their vehicle valet parked or retrieved at any time during performance of this contract. This shall include periods of inclement weather when the COTR has not allowed the Contractor to cease operations. The fifteen-minute period begins for parking as soon as the vehicle queues itself into the Valet staging area, and performance is complete when the vehicle has been processed and driven out of the queue area by the contractor. The fifteen minute retrieval period begins as soon as the patient queues themselves into the retrieval line, and is complete as soon as the patient is presented their idling vehicle. Any unfavorable deviations from this guideline shall constitute a failure of this standard. The CO and/or COTR reserve the right to excuse delays of 15 minutes or more due to circumstances beyond the contractors control. This will be a subjective determination which may not be appealed. c.No tips are to be accepted, of any kind. Acceptance of tips - monetary or otherwise - by contract staff will result in an automatic failure of this standard and disciplinary action. The contractor staff will also be required to relinquish the tip. d.Adherence to all contract clauses and provisions as detailed herein is mandated at all times.
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