Loren Data's SAM Daily™

FBO DAILY ISSUE OF NOVEMBER 05, 2009 FBO #2903
SPECIAL NOTICE

D -- Maitenance and Enhancement for Interactive Voice Response System

Notice Date

11/3/2009
 

Notice Type

Special Notice
 

NAICS

517110 — Wired Telecommunications Carriers
 

Contracting Office

Pension Benefit Guaranty Corporation, Chief Management Officer, Procurement Department, Suite 1090, 1200 K Street, N.W., Washington, District of Columbia, 20005-4026
 

ZIP Code

20005-4026
 

Solicitation Number

RQ-35-10-000027
 

Archive Date

11/24/2009
 

Point of Contact

Lawrence C. Durden, Phone: 20232641606386
 

E-Mail Address

durden.lawrence@pbgc.gov
(durden.lawrence@pbgc.gov)
 

Small Business Set-Aside

N/A
 

Description

The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates, LLC to provide annual maintenance and enhancement modifications to its current Interactive Voice Response (IVR) system. The contractor will provide profession technical support services to re-design the current IVR. PBGC requires the vendor to change the system from an automatic call routing tool to a resource tool that will improve service and reduce calls coming into the Customer Call Center. The contractor will also provide maintenance services on the existing IVR system. M& C is the only known company that can provide the IVR services currently needed by PBGC. Additionally, M & C has expertise in the specific IVR system that PBGC currently has in place. This is not a Request for Quote (RFQ), but a Notice of Intent. An RFQ will not be issued. However, interested parties may request further information (no later than November 09, 2009, 12 PM Eastern Time) by email to Lawrence Durden at durden.lawrence@pbgc.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/PBGC/CMO/PD/RQ-35-10-000027/listing.html)
 

Place of Performance

Address: 1200 K St NW, Washington, District of Columbia, 20005, United States

Zip Code: 20005
 

Record

SN01996895-W 20091105/091103234730-d028c10d02b8bb34efa7c78f204ba7c6 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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