SOURCES SOUGHT
R -- Unified IP Communication System - Sources Sought - Figure 1
- Notice Date
- 8/20/2009
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Commerce, Patent and Trademark Office (PTO), Office of Procurement, P. O. Box 1450 - Mail Stop 6, 600 Dulany Street, MDE, 7th Floor, Alexandria, Virginia, 22313-1450
- ZIP Code
- 22313-1450
- Solicitation Number
- DOC-SS-PAPT091006
- Archive Date
- 9/30/2009
- Point of Contact
- Sylvia G Van Dyke, Phone: 571-272-6568
- E-Mail Address
-
sylvia.vandyke@uspto.gov
(sylvia.vandyke@uspto.gov)
- Small Business Set-Aside
- N/A
- Description
- Figure 1 The United States Patent and Trademark Office (USPTO) is conducting market research to determine potential products and sources/companies to design, develop, and deploy a Unified IP Communication System. This system must meet the requirements set forth in Section 508 of the Rehabilitation Act, be Federal Information Processing Standard (FIPS) 140-2 compliant, and would: •Enable employees to communicate and interact effectively with internal and external customers in a distributed workforce environment. •Reduce current communication system operating costs by converging communications technologies and consolidating and decommissioning end of life or redundant communications equipment and applications. •Provide conferencing tools so teleworkers can effectively join, participate, and collaborate in meetings and training sessions from the home office. The following table lists twelve examples of business collaboration and communication scenarios that the Unified IP Communication System would address. Category(a.k.a) 1External Customer Walkup VideoconferencingCustomer goes to a Video Teleconference (VTC) interview room on the USPTO campus and participates in a VTC with USPTO employees in remote offices. 2External Customer/Employee VideoconferencingCustomer uses their own Session Initiation Protocol (SIP), H.320, or H.323 VTC system and participates in a VTC with USPTO employees on campus or in remote offices. 3Virtual Employee Assistance Assistance initiated via chat to predefined support rooms. Employee Contact information automatically accessible by Customer Support. Customer support uses “one click access” capability to access remote workstation or call employee. 4Virtual Meetings RoomsFloor conference rooms outfitted to enable USPTO employees to chair videoconferences without additional assistance. Users should be able to start videoconference within 5 minutes of entering the conference room. Invite remote participants to conference via Outlook. Participants join conference with one mouse click. From Outlook Calendar event. 5Virtual Conferences (Webcasts)USPTO Auditoriums and Building Conference Centers outfitted with web-casting (i.e., robotic cameras and audio/video interface to audio-visual (AV) system). Non-interactive meeting of 100+. Participants can submit questions and respond to polling. Remote presenters connect via VTC. 6Virtual Training RoomsPhysical classroom outfitted with cameras and presentation tools that are integrated into a “distance learning” solution/system. Interactive experience with <50 students. Some students in physical classroom… some students participating via “distance learning” solution/system. 7User Paced Remote Training (Learn Any Time, Anywhere)Computer Based Training (CBT) modules available via Intranet pages. 8Production of content and Re-broadcast of content On DemandBroadcast/produce the live event via web-cast (see Virtual Conferences above.) Ability for employee (or customer) to visit a web site and select a recording of a missed conference, training session, USPTO event, etc.... “on demand”. 9Peer to Peer Collaboration Starting with a visual representation of a person’s availability (presence), quickly send an IM and seamlessly move to a call, add video, and escalate to a web conference to share applications or data files. Extend conference to multiple parties with ease. 10Electronic Team Rooms (Virtual Communities)Repository for user supplied content. Users maintain profile and collaborate via workflow, messaging, discussion forums, blogs, and wikis. Widgets (SharePoint Web Parts) enable dynamic, interactive business intelligence portals that display information from disparate sources. Users quickly locate posted information via “Search”. 11Unified CommunicationsIntegrate all forms (e-mail, IM, audio, voicemail, and presence) of communication. One employee = one telephone number. Customer calls one number, employee receives call regardless of location, if working… otherwise, and voice mail is activated. 12Jurisprudence Collaboration Require a user friendly solution that would permit at least a three judge panel working remotely to meet and edit working documents which tie the edits to the author of the edits (Extended Peer to Peer). Requirements will quickly expand to at least six members at one time. Figure 1 provides an overview of USPTO’s current communication systems. This market research shall be conducted at no cost to the Government. This announcement is a Request for Information (RFI), not a solicitation for proposals, and accordingly, no contract will be awarded from this announcement. No reimbursement will be made for any costs associated with providing information in response to this announcement. Telephone calls requesting a solicitation will not be accepted or acknowledged. Instructions: Interested businesses which can provide the above capabilities should respond no later 5:00 p.m., September 15, 2009. Companies should provide a capabilities statement along with any references from U.S. Federal Government agencies where they have implemented a Unified IP Communication System. Responses received in response to this announcement that are marked “Proprietary” will be handled accordingly. Please mail any responses to: The U.S. Patent and Trademark Office, Office of Procurement, Attn: Sylvia Van Dyke, Contracting Office, MDE Room 7B03, P.O. Box 1450, Alexandria, VA 22313-1450, or email: Sylvia.VanDyke@uspto.gov. Please include RFI number DOCSSPAPT091006 on any correspondence.
- Web Link
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FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/PTO/OPDC20220/DOC-SS-PAPT091006/listing.html)
- Record
- SN01919582-W 20090822/090821000359-f76d81b8ee7cf9e6cee43ce7be45bb93 (fbodaily.com)
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