SOLICITATION NOTICE
58 -- Voice telephone system as a Voice System with Voice over Internet Protocol (VOIP)
- Notice Date
- 7/29/2009
- Notice Type
- Presolicitation
- NAICS
- 517911
— Telecommunications Resellers
- Contracting Office
- Department of Veterans Affairs, VA Technology Acquisition Center, VA Technology Acquisition Center, Department of Veterans Affairs;Technology Acquisition Center;260 Industrial Way West;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA-798T-09-RQ-0020
- Response Due
- 8/28/2009
- Archive Date
- 10/27/2009
- Point of Contact
- Karen CasieroContract Specialist<br />
- E-Mail Address
-
Contract Specialist
(karen.casiero@va.gov)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veterans Affairs, Office of Acquisition and Logistics, Technology Acquisition Center has a need for a customizable solution for a digital/analog voice telephone system as a Voice System (VS) with Voice over Internet Protocol (VoIP). The VS shall encompass all common equipment and peripheral equipment necessary to install a complete digital/analog voice telephone system, including all peripheral devices. The VS will be purchased to satisfy the VoIP/digital/analog voice requirements of the Department of Veterans Affairs Medical Center (VAMC) located at 1030 Jefferson Ave Memphis, TN and Financial Resource Service (FRS) located at 1407 Union Ave, Suite 1200, Memphis, TN. The VS shall be equipped with the most current software release available from the OEM at cutover. The proposed systems must operate as a single system between sites for multi digit dialing call detail reporting, ACD agents reporting, ACD remote agents reporting and feature transparency. The proposed VS system must be capable of integrating with an existing Cisco Call Manager at the Memphis VAMC. The Cisco Call Manager software release is 4.1 (3) SR3C. Contractor shall include in his proposal an option to program the Call Manager to a new multi digit Dialing plan between North and South Clinic and the VAMC. The system architecture shall be centralized. Each node must be capable of processing telephone calls separately if detached from a group of distributed nodes. The contractor shall be responsible for meeting the contract specifications for the VA. The VS equipment shall operate in accordance with the manufacturer's commercial specifications. It shall be designed and constructed to give a 99.9% Mean Time Between Failure Rate per annum and a VoIP service grade of 99.999% per annum. The system should be in place and operable for the Memphis, TN VAMC and FRS 8 months after contract award. The proposed system will be digital touch-tone with direct out-dial from any unrestricted station to any central office trunk or FTS-2001/Network access line. Incoming FTS-2001/Networx calls will be able to direct dial all stations. ISDN will be installed to provide data, video and Automatic Number Identification (ANI) applications to the desktop, in conjunction with Open Applications Interface (OAI). This advancement will allow the integration of Computer/Telephony technologies. Telecommunication Management System (TMS) and voice mail/auto attendant will be standard features. All systems associated with the telephone system will have a single point of entry (SPE). All designated restricted stations shall have outside line access through the operator's console. All unrestricted stations will have standard features of call pickup, call transfer, call forwarding, call queuing, consultation hold, callback/ringback, music on hold, station conferencing, automatic number identification, station-to-station call waiting, and call park. Telephones will have access to station and system speed dialing. The basic functional requirement is for a commercially available, on-premise, digital/analog voice PBX with attendant console(s). Attendant console and/or PCs, with monitors and keyboards shall be provided and support automated directory access. Voice mail, Automated Attendant, Automatic Call Distribution (ACD), and call detail reporting are required. Voice over Internet Protocol (VoIP) functions shall be supported for both trunks and end user devices. The necessary interfaces, to include hardware and software, to support wireless functionality shall be provided. Wireless functionality shall be supported. The PBX shall be designed to provide continuous intra-VA voice and data service. Loss of connectivity to the Local Exchange Carrier (LEC) central office shall not affect the intra-VA capability. The system shall provide Intra-VA station-to-station five digit direct dialing to include those stations equipped with Direct Inward Dial (DID) features. The system shall be capable of Voice over Internet Protocol (VoIP) through addition of optional equipment without complete replacement of the telephone system. Tie lines shall have the ability to dial all PBX stations without attendant assistance. Restricted stations shall have access to outside lines through the operator console. All unrestricted voice stations will have access to all features, CO trunks, tie lines, Federal Telephone Service (FTS-2001/Networx), toll free numbers, and long distance directory assistance. A minimum of 20 class-of-service (COS) restrictions shall be provided. These restrictions may be applied individually or in combination and be determined by individual telephone number service requirements. The new system will provide all station users with a standard feature package. Some features are available on a mutually inclusive basis requiring a class of service selection of which option is applicable for that station. The ability to restrict any of these features on a station-by-station basis shall be provided. The contractor will be responsible for installation of the VS and for Warranty, Maintenance and Follow-on Services for a period of twelve months after acceptance. Warranty services shall include a guaranteed 2-hour response time 24 hours by 7 days to all emergency maintenance calls and a 24 hour response time for routine maintenance. Follow on services include moves, adds and changes. The contractor shall provide a dedicated, on-site (40 hour/week) factory trained and certified technician for the warranty period on the type of system/sub-systems to be installed at this VA site who will also be responsible for performing routine/preventative maintenance on the VS and performing moves, adds, changes requested by the VA site during the core hours 8:00 AM to 4:30 PM, Monday through Friday, excluding Federal holidays. A site visit is encouraged and the date and time of the site visit will be provided when the solicitation is issued. Offerors or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. This is to be a 100 % SERVICE-DISABLED VETERAN-OWNED BUSINESS (SDVOSB) set-aside. Deliverables are to be FOB Destination with Inspection/Acceptance FOB Destination. The NAICS Code for this procurement is 517911 with the corresponding small business size standard of 1500 employees. The solicitation number assigned to this effort is VA-798T-09-RQ-0020 and will be issued on or about 31 July 2009. An award date no later than 15 September 2009 is desired. All responsible sources may submit a proposal which shall be considered by the agency.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/47f71a289a6c3a46563da677902b22b6)
- Place of Performance
- Address: Veterans Affairs Medical Center (VAMC);at 1030 Jefferson Ave Memphis;Financial Resource Service (FRS);at 1407 Union Ave, Suite 1200;Memphis, TN<br />
- Zip Code: 38104<br />
- Zip Code: 38104<br />
- Record
- SN01892584-W 20090731/090730002329-47f71a289a6c3a46563da677902b22b6 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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