Loren Data's SAM Daily™

FBO DAILY ISSUE OF MARCH 07, 2009 FBO #2658
SOLICITATION NOTICE

R -- Customer Relationship Management - Customer Relationship Management

Notice Date

3/5/2009
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

541511 — Custom Computer Programming Services
 

Contracting Office

Pension Benefit Guaranty Corporation, Chief Management Officer, Procurement Department, Suite 1090, 1200 K Street, N.W., Washington, District of Columbia, 20005-4026
 

ZIP Code

20005-4026
 

Solicitation Number

PBGC01-RP-09-0049
 

Archive Date

4/11/2009
 

Point of Contact

Roland Thomas,, Phone: 202-326-4160 x3700
 

E-Mail Address

Thomas.Roland@pbgc.gov
 

Small Business Set-Aside

N/A
 

Description

Customer Relationship Management The Pension Benefit Guaranty Corporation (PBGC) is a federal corporation created by the Employee Retirement Income Security Act of 1974. PBGC currently protects the pensions of 44 million American workers and retirees in 30,330 private single-employer and multi-employer defined benefit pension plans. The Office of Information Technology (OIT) is responsible for PBGC's Information Technology program. OIT provides the following services: Information Technology (IT) and electronic communications services and support to PBGC; plans for, directs and coordinates the allocation of corporate resources for IT services, support and related activities; delivers IT business solutions driven by customer requirements; operates, maintains and safeguards PBGC business and infrastructure system; and oversees the acquisition of IT resources for PBGC. OIT currently manages the Customer Relationship Management (CRM) application for one of PBGC's core business divisions: Benefit Administration Payment Department (BAPD). The purpose of the CRM application is to consistently track all of PBGC's customer interactions within a common place and have a consistent means of dealing with customers. CRM provides the customer with a one-stop-shopping experience to have their service needs completed on the first call or interaction with PBGC. CRM provides PBGC with the means of achieving its corporate and strategic goal: be responsive and timely meeting the customer needs.
 

Web Link

FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=2df6991aa18b1f0dad0322f71ae34317&tab=core&_cview=1)
 

Place of Performance

Address: Pension Benefit Guaranty Corporation, Washington DC, District of Columbia, 20005, United States

Zip Code: 20005
 

Record

SN01762901-W 20090307/090305220855-2df6991aa18b1f0dad0322f71ae34317 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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