SOURCES SOUGHT
D -- Sources sought Notice See Below for description. This is not a Request for Proposal.
- Notice Date
- 12/30/2008
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- ACA, ITEC4, Directorate of Contracting , 2461 Eisenhower Avenue, Alexandria, VA 22331-0700
- ZIP Code
- 22331-0700
- Solicitation Number
- W91QUZ-09-R-RFI2
- Response Due
- 1/29/2009
- Archive Date
- 3/30/2009
- Point of Contact
- Kathleen Jones, 703-325-1723<br />
- Small Business Set-Aside
- N/A
- Description
- Sources Sought Reply Suspense Date:NLT 29 January 2009 Submission Instructions: Please submit your responses via email to: Janet Carlson at JANET.CARLSON@BTA.MIL Description The Defense Business Transformation Agency (BTA) is seeking qualified companies that can provide the hosting and network services described in the attached Statement of Objectives (SOO). The purpose of this Sources Sought Notice is to determine if qualified commercial sources exist that can provide these services and develop information necessary for ROM estimates of what such services might cost. Interested firms are invited to respond to this Sources Sought Notice by providing the following information (prefer limit of five (5) pages not inclusive of the cover page): (1) Name and address of applicant/company (Corporate/Principal Office) (2) Name, telephone number, fax number, and e-mail address of point of contact (3) General Service Administration (GSA) contract number (if applicable) (4) CAGE Code and DUNS Number (if applicable) (5) Business type (6) Capabilities statement which summarizes relevant experience, capabilities, and information consistent with the effort (SOO) described. The capabilities statement should provide sufficiently detailed descriptions to allow an accurate assessment of capabilities, industry practices, and estimates for pricing methodology for the described services. Respondents should include any specific contracts where the respondent was materially involved at a comparable level of effort. This is not a request for proposals. Please do not submit proposals at this time. The BTA is only seeking sources for market research at this time to determine the availability of commercial capabilities in the described areas. Proprietary data will be protected when so designated. Acknowledgement of receipt will not be made. Availability of any formal solicitation will be announced separately. The Government will not pay for any materials provided in response to this Sources Sought Notice or any follow-up information requests. Submittals will not be returned to the sender. Respondents will not be notified of the results of the evaluation. 1. Statement of Objectives 2. Background. For the last several years, the Department of Defense (DoD) has been engaged in a broad effort to transform its business operations while supporting 21st Century national security require-ments. The Business Transformation Agency (BTA) was established as a DoD Agency whose mission is to guide the transformation of business operations throughout DoD and deliver enterprise-level capabilities that align to war-fighter needs and support national security requirements. Information about the BTA may be found at http://www.defenselink.mil/bta/. Additionally, an Enterprise-level framework was established with six Business Enterprise Priorities (BEP) targeted to improve business capabilities across personnel, logistics, real property, acquisition, purchasing and financial capabilities. Information on the BEPs and enterprise programs can be found in the 2007 Enterprise Transition Plan (ETP) located at http://www.defenselink.mil/dbt/products/2007_BEA_ETP/etp/ETP.html. 3. Objectives: In accordance with FAR 15.201 - Exchanges With Industry Before Receipt of Proposals, this is a Statement of Objectives (SOO) and not a Request for Proposal (RFP). BTA needs to standardize and streamline operational and sustainment capabilities of the BTA enterprise. This SOO is intended to provide information about the BTAs requirements for hosting services to support BTA programs. 4. Scope: The scope of this SOO includes a full range of hosting services necessary for the BTA to sat-isfy its support mission with respect to improving business capabilities across the range of personnel, lo-gistics, real property, acquisition, purchasing and financial capabilities. The BTA is also interested in un-derstanding any additional capabilities that are industry developed and available as commercial best prac-tice. The BTA is an integrated business transformation enterprise within the Department of Defense. This pro-vides a challenge to manage multiple independent collaborative programs and projects within an emerging enterprise infrastructure and application topology. Both application space and infrastructure constantly evolve and mature to meet business demands. Services of interest to BTA include: "Enterprise integrated management services with the ability to administer programs and projects independently or collectively as determined to be most optimal by BTA management considera-tion. The hosting provider should have the capability to describe effective and value driven solu-tions across the entire BTA portfolio. "Configurable reporting tools that include: cost, performance, issue tracking, capacity and infra-structure utilization, operations statistics, risk management indicators and other information that provides insight for effective decision making. Customer support capability using a portfolio integrated Support Center.. Support Center re-sources should include multiple levels for problem escalation and resolution for system users (op-erations, administrative, management and end-user), as well as formal Trouble ticket tracking and reporting metrics. Support Center staff should have processes and procedures for developer and vendor reach-back, a management tool for knowledge capture and self assessment, and Support for formal Test Events and operational Certification Events. "Support Center capability providing clear and distinct paths for each functional group using the Support Center, including: End-users, Application Support Analysts (SAs) [System configurations specialist, Software developers, Critical element specialists (DBAs, and ERP Administrator)] and Management Oversight for functional groups to have distinct activity tracking and utilization met-rics against the Support Center. "Program and project application support beyond initial and routine installation and configuration instances. The approach could be organic staff or facilitated partnerships, including BTA, having application expertise with the BTA enterprise programs or projects business processes and in-dustry best practices. "Support for the Oracle database management system that is the current database application of choice in the BTA environment to include a wide-range of Oracle Software (e.g., PeopleSoft, E-Business, SAP, DB and Infrastructure), hosting, and maintenance services. Support for a flexible hardware architecture to include mainframes, servers of varying sizes, con-figurations and CPU architectures. BTA currently operates using varied operating environments (OE) and is exploring program stacking and virtualization. The tailoring of OE configurations is re-quired to support operational and production end-user servicing in addition to testing and applica-tion development. The spectrum of system architecture approaches currently used within the BTA have included classical large capacity single server through dynamically allocated geographi-cally dispersed multi-host synchronized shared production systems. "Storage topology that is flexible and allows for shared pooling or dedicated addressable space, supporting standard and high speed retrieval. Network services must support public, private, vir-tual private and secure configurations as well as interfacing with the Global Information Grid (GIG). "Support for a complex and varied licensing scenario across multiple development operational and deployment suites. Support for managing licensing in a timely and effective manner is critical to sustained operations. "Support for a BTA business environment which is growing and requires the ability to add re-sources to accommodate capacity expansion. Additionally, technology refresh is a key operational consideration to prevent system obsolescence. "BTA requires support for hosting services in regards to domain name maintenance (IP procure-ment), router and search engine promulgations, server certificate purchasing/maintenance (i.e. SSL), B2B [direct system to system] and DMZ support. Directed and secure communications mechanisms can be software or hardware architectures. "Support for programs and projects with non-BTA Agencies leading program support activities, such as operations and technology refresh. "Support for 27 BTA systems with user bases from 1000 up to 4 Million users. 5. Response Instructions "Provide a description of your company, the market segment supported and special corporate ca-pabilities necessary for enterprise hosting services in addition to any special qualification factors that are essential for success. "Provide a description of available hosting services offered by your company to support system configurations for (1) mainframes, (2) servers (Unix, Windows, Linux, etc.) and (3) PCs. Descrip-tion should include options for storage, I/O and network support. "The BTA is interested in understanding the type and level of relationship that exists with the infra-structure hardware vendors [all inclusive] and support and management tools [all inclusive] and COTS application vendors. This would include concepts such as a Gold support level service agreement or a Platinum Preferred Customer. "Describe the types of network and carrier access presently in place and available (i.e. Band width, T1, T3, via ATT, BellSouth, Verizon, etc). Identify current providers and other accessible vendors and their demarcation [e.g. 1st, 2nd or other tier access to a network backbone). Include the cur-rent contingency plan for alternate network access. "Describe mechanisms for load balancing, to include network traffic, transactional processing and resource and peripheral contention. Describe if the load balancing is local only or if it can be dis-tributed geographically "Describe the levels of service available to support COTS and BTA provided applications executing on your hosting services. "Describe methods used for Disaster Recovery/Continuity of Operations/Business Continuity (COOP) and any details to support and certify compliance with DOD Instruction 8500.2, which mandates a remote recovery strategy at a predetermined location. "Discuss the approaches used to prevent unauthorized or inappropriate use of operational sys-tems, information traffic between systems, delivery of information to end-users and information exposure. Describe the system mechanisms to sustain data immutability. Describe current famili-arity with DoD Information Assurance and certifications. Additionally discuss any approaches or methodologies for processing levels of sensitive data to include DoD classified information sets and compartments. "Provide the approaches used in the event a Denial of Service attack is encountered for continued operations or restoration of service. "Provide the process and provisions for managing off-line or near-line data and information as well as the migration scenarios for aging storage media "Provide sample scenarios for small, medium and large system configurations. All configurations should include storage, I/O and network support that can support BTAs required services. Pro-viding a qualifying estimate for each helps the government understand the system complexity and value offered. "Provide any government installations that you have or currently support with your corporate offer-ings. It is preferable that the customers represent users of different system types and/or sizes. Provide insight into the timeframes required to stand-up a DoD compliant environment. "Provide insight into standard courses of remediation when performance violations are encoun-tered. "The BTA is interested in any current Government clients that use any or all of the corporate host-ing capabilities or application supports. "Provide a basic description of the offered functions as part of your basic service offerings, ser-vices available at additional cost, and the timeframe over which pricing can be fixed. Services of potential interest to BTA include: system administration; management of user accounts; installa-tion of executive software, application software, and associated patches; tuning of the operating system kernel; installation and maintenance of the server security environment; ensure compli-ance with Security Technical Implementation Guides (STIG) and Information Assurance Vulner-ability Alert (IAVA); monitoring of system logs; scheduling backups for system files; Level 2 ser-vice desk; and resolving referred trouble tickets. In the table below summarize your service offer-ings by placing an X in the appropriate boxes. 6. Security. The government is interested in understanding how the operational support staff is eligible to support DoD Financial systems or other sensitive endeavors. 7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). Government Fur-nished Property (Material, Equipment and/or Information) may be provided in support of the performance of this effort. As determined by mutual agreement, the Government is interested in understanding how GFE/GFI is managed in the environment.. 8. Other Pertinent Information or Special Considerations. Information Technology Infrastructure Library (ITIL). The BTA recognizes the ITIL as providing a comprehensive, consistent and coherent set of best practices for IT Service Management proc-esses, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. The BTA is interested in understanding your organizations policy with respect to the ITIL and the certification levels of the personnel who may be potentially serv-ing under contract with BTA. 9. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to government acquisi-tion. Please provide insight into how each of these items is addressed by your corporate offering. Technical Standards 0 1194.21 - Software Applications and Operating Systems 1 1194.22 - Web Based Intranet and Internet Information and Applications 1 1194.23 - Telecommunications Products 1 1194.24 - Video and Multimedia Products 0 1194.25 - Self-Contained, Closed Products 0 1194.26 - Desktop and Portable Computers 1 1194.41 - Information, Documentation and Support The Technical Standards above facilitate the assurance that the maximum technical standards are pro-vided. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 com-pliance. Each of the checked blocks ensures a minimally acceptable electronic products are proposed. 10. Responses. Businesses responding to the market research are requested to provide information re-garding what they have available meeting some or all of the above capabilities within 21 days of the post-ing date of this notice. Respondents may express interest, make comments and ask questions via elec-tronic mail to the BTA, DBSAE Branch, at lien.dinh@bta.mil. All comments and questions must be in writ-ing and must identify the company source, contact person, and telephone number.
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=7da216929105ece50236cefc221813a0&tab=core&_cview=1)
- Place of Performance
- Address: BTA Crystal City Mall 3 Arlilngton VA<br />
- Zip Code: 22240<br />
- Zip Code: 22240<br />
- Record
- SN01725275-W 20090101/081230214648-7da216929105ece50236cefc221813a0 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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