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FBO DAILY ISSUE OF SEPTEMBER 18, 2008 FBO #2488
SOLICITATION NOTICE

70 -- Software Maintenance Renewal for ERMS

Notice Date
9/16/2008
 
Notice Type
Presolicitation
 
NAICS
541511 — Custom Computer Programming Services
 
Contracting Office
Defense Information Systems Agency, Procurement Directorate, DITCO-Scott, 2300 East Dr., Building 3600, Scott AFB, Illinois, 62225-5406, United States
 
ZIP Code
62225-5406
 
Solicitation Number
HC1028-08-T-0199
 
Archive Date
10/7/2008
 
Point of Contact
Adam M Venhaus, Phone: 618-229-9272
 
E-Mail Address
adam.venhaus@disa.mil
 
Small Business Set-Aside
N/A
 
Description
This acquisition is for renewal of RightNow Perpetual Maintenance and Support. The software The action for which approval is sought is the purchase of professional services from RightNow Technologies to renew RightNow Technologies' software licenses and maintenance. This will allow the Office of Public Communications group to take advantage of the latest enhancements of the software.eing maintained is proprietary and protected by copyright laws. Services will include:  Access to the RightNow knowledge base via the support portal  Live 24x7 phone support via toll-free number  Incidents handled on priority basis  You assign up to a total of six (6) of your staff members for all support issue communications  Access to site status Web page for site information and problem notification (for hosted customers)  Free software downloads - all upgrades are available for download from RightNow's Service site. Up to 20 hours upgrade consulting annually.  Biannual Tune Ups and success scorecard review Project Scope includes:  24 hours, 7 days a week RightNow support is required to maintain the ERMS system available for timely communication of news, information to the media, general public and the Armed Forces and to reply to questions from general public, armed forces, Retiree If we do not get support services from RightNow Technologies for the RightNow Technologies' software, the remaining option is to replace the entire ERMS with another product. Setting up a new solution will take a minimum of 6 months of work and may cost in excess of $200,000.00, not including hardware and training. When the current RightNow Technologies service is no longer useful or becomes obsolete, OASD (PC) will research another solution to replace the system with a new vendor that will meet our customer needs.
 
Web Link
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=56976dcb4895a6d5276dea8c89119f68&tab=core&_cview=1)
 
Place of Performance
Address: 601 N. Fairfax St Suite 110, Alexandria, Virginia, 22314, United States
Zip Code: 22314
 
Record
SN01671904-W 20080918/080916221344-c7ec6de6ee2b183ea86b9fa02a5baf71 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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