Loren Data's SAM Daily™

FBO DAILY ISSUE OF JUNE 19, 2008 FBO #2397
DOCUMENT

70 -- Passenger Feedback Technology - Full Text RFI

Notice Date

6/17/2008
 

Notice Type

Full Text RFI
 

NAICS

334290 — Other Communications Equipment Manufacturing
 

Contracting Office

Department of Homeland Security, Transportation Security Administration, Headquarters TSA, 601 S. 12th Street, TSA-25, 10th Floor, Arlington, Virginia, 22202
 

ZIP Code

22202
 

Solicitation Number

HSTS04-08-R-RFI-Kiosk
 

Archive Date

6/17/2009
 

Point of Contact

Melissa D Conley, Phone: 571-227-2036
 

E-Mail Address

melissa.conley@dhs.gov
 

Small Business Set-Aside

N/A
 

Description

In March 2008, the Transportation Security Administration publicly launched the Checkpoint Evolution initiative, a deployment of innovative concepts designed to improve security and improve the checkpoint experience for both passengers and Transportation Security Officers. In order to better understand passengers’ experiences within the current checkpoint environment, TSA has engaged passengers both online with a blog and through a series of focus groups across the United States. The Checkpoint Evolution prototypes that TSA is deploying attempt to address the common frustrations that have been articulated by passengers and take into account passenger behavior at the checkpoint. By addressing these frustrations, TSA aims to “calm down” the checkpoint environment. TSA would like to collect real-time feedback from passengers in airport environments where Checkpoint Evolution prototypes are being tested by placing feedback units at the back side of these checkpoints. This feedback will enable TSA to continue to refine the passenger screening process. TSA is interested in a simplified feedback unit that allows for quick passenger responses and engages passengers in a more creative and simplified way than a traditional computer-based survey. The team is envisioning a unit that would display one question at a time from a rotating list of questions, and would allow the user to register a rapid response to the question by pressing one of various response buttons. The response buttons would be labeled with visual picture or symbol. For example, a question might ask “What is your perception of our officers’ uniforms?”, and the response buttons would allow the passenger to register their assessment by choosing from easily identifiable pictures or symbols which are also language-neutral.
 

Web Link

FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=6e2a1066c18305dbae73fd318e3d5bde&tab=core&_cview=1)
 

Document(s)

Full Text RFI
 

File Name: Attached is the full text Request for Information for the Passenger Feedback Technology. (RFI-FeedbackTechnology05_30_08 (2).doc)

Link: https://www.fbo.gov//utils/view?id=5771ca04d18a7fda7449f0e79a5be081

Bytes: 39.50 Kb
 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: 701 South 12th Street, Arlington, Virginia, 22202, United States

Zip Code: 22202
 

Record

SN01594920-W 20080619/080617221554-6e2a1066c18305dbae73fd318e3d5bde (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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