SOLICITATION NOTICE
58 -- Automated Call Distribution Patient Appointment System
- Notice Date
- 1/31/2007
- Notice Type
- Solicitation Notice
- NAICS
- 334210
— Telephone Apparatus Manufacturing
- Contracting Office
- Pacific Regional Contr Ofc TAMC, ATTN: MCAA PC BLDG 160, 160 Krukowski Road, Honolulu, HI 96859-5000
- ZIP Code
- 96859-5000
- Solicitation Number
- W81K0207R0027
- Response Due
- 2/9/2007
- Archive Date
- 4/10/2007
- Small Business Set-Aside
- N/A
- Description
- The Clinical Support Division, Tripler Army Medical Center (TAMC), Hawaii has a requirement for an Automated Call Distribution (ACD) enabler for Tripler Army Medical Centers Patient Appointment System. The system shall support 90 agents and one remo te call center site to include all hardware, software, and reporting package. The technology used shall be by remote access to replace dedicated closed-circuit lines and dial-up modems. The call center manager shall have a practical user interface to enabl e quick administrative reconfiguration to change messages or menus or expansion to agent base. This announcement is unrestricted. To be considered- Public Law 107-314, DODI 8100.3, and CJCSI 6215.01B mandate that all telephony equipment to be purchased by DOD organizations (contractor offered equipment) shall be listed on the Approved Products List (APL). All interoperability and information assurance testing shall be successfully completed prior to placement on the APL. The software and firmware versions, as well as the hardware configuration, of installed equipment shall be in compliance with the interoperability and information assurance reports. The RFP closing date is 9 Feb 2007, 4:30PM Hawaii Standard Time. FSC 5895, SIC 3661, NAICS 334210. Interested sources may request a copy of the RFP by email from jack.fontanilla@us.army.mil or you may access the RFP @ https://acquisition.army.mil/asfi/ Under Contracting Opportunities Search drop down menu, type W81K0207R0027.
- Place of Performance
- Address: Pacific Regional Contr Ofc TAMC ATTN: MCAA PC BLDG 160, 160 Krukowski Road Honolulu HI
- Zip Code: 96859-5000
- Country: US
- Zip Code: 96859-5000
- Record
- SN01223046-W 20070202/070131221624 (fbodaily.com)
- Source
-
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