Loren Data's SAM Daily™

FBO DAILY ISSUE OF NOVEMBER 11, 2006 FBO #1811
SOLICITATION NOTICE

D -- US ARMY MEDICAL INFORMATION TECHNOLOGY CENTER (USAMITC) SERVICE DESK SOFTWARE UPGRADE

Notice Date

11/9/2006
 

Notice Type

Solicitation Notice
 

Contracting Office

US Army Medical Research Acquisition Activity, ATTN: MCMR-AAA, 820 Chandler Street, Frederick, MD 21702-5014
 

ZIP Code

21702-5014
 

Solicitation Number

W81XWH-SERVICE-DESK-SOFTWARE
 

Response Due

11/30/2006
 

Archive Date

1/29/2007
 

Small Business Set-Aside

N/A
 

Description

The contractor shall provide an integrated and incremental software upgrade solution and implementation services to install and configure a service desk software suite. The contractor shall provide a recommended suite of service desk software compone nts to be procured and deployed over a span of five years. The government may accelerate or deceleration when to deploy components it desires to procure during the contact period. The provided solution shall be an integrated suite of service desk software which shall not require any after market integration services (software code changes) to fully deploy the solution. The integrated solution shall also include pre-developed interfaces between the service desk software suite and existing / planned Enterpri se Management (EM) software components. The contractor shall provide implementation services to include: software configuration at the government site(s) to include migration of existing service desk data, migration of existing automated processes and auto mated enhancements to current processes. Automated process enhancements shall support the organizations goals to follow service desk industry standards. Implementation services shall also include service desk software training for all categories of system users to include: Tier 1 support, Tier 2 support, Tier 3 support, service desk systems administrators and end-users. This ESD currently supports over 4,000 of the AMEDDs 70,000 IT customers. plan to migrate from the current mode of operations to providin g service desk support to all end-users within the next 5 years. 70,000 end-users are located at approximately 38 Medical Treatment Facilities (MTFs) in addition to another 17 facilities around the world.
 

Place of Performance

Address: US Army Medical Research Acquisition Activity ATTN: MCMR-AAA, 820 Chandler Street Frederick MD

Zip Code: 21702-5014

Country: US
 

Record

SN01179262-W 20061111/061109221029 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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