MODIFICATION
B -- Industry Audience Usability Testing of CDRH Website
- Notice Date
- 8/24/2006
- Notice Type
- Modification
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Health and Human Services, Food and Drug Administration, Office of Acquisitions and Grants Services, 5630 Fishers Lane, Room 2129, Rockville, MD, 20857-0001
- ZIP Code
- 20857-0001
- Solicitation Number
- FDA-SOL-06-003440
- Response Due
- 8/31/2006
- Archive Date
- 9/15/2006
- Small Business Set-Aside
- Total Small Business
- Description
- FDA will conduct this acquisition using FAR Subpart 13.1 under the Federal Acquisition Regulation prepared in accordance with the format in FAR Subpart 12.6. This is a combined synopsis/solicitation that is a set aside for a Small Business using NAICS Code 541519- Other Computer Related Services. This requirement is for the Department of Health and Human Services, Food and Drug Administration (FDA). Scope of Work Professional Services Industry Audience Usability Testing of CDRH Website I.Background FDA?s Center for Devices and Radiological Health (CDRH) regulates medical devices and radiation-emitting products. It is expensive and time-consuming for the medical device industry to comply with FDA?s laws and regulations. And it takes a great deal of FDA time and resources to guide industry through these processes. The CDRH website (www.fda.gov/cdrh) contains all of the documents we have available to help industry bring new products to market and ensure postmarket safety. But it is sometimes difficult for users to navigate through the website in order to find the specific documents they need. The purpose of this contract is to assess the CDRH website from the perspective of regulated industry in order to help set the requirements for designing a user-friendly site. Redesigning the CDRH website will save time and money by making it easier for companies to find, understand and comply with applicable laws and regulations. II.Statement of Work A.Independently, and not as an agent of the Government, the contractor shall furnish the necessary personnel, materials, services, and facilities, and otherwise do all things necessary for or incident to the performance of the work described below: 1)Assess the Current Website a)Conduct interviews with the CDRH project team to understand the vision, mission, and measurable goals for the website; b)Work with the CDRH team to understand typical tasks that industry needs to accomplish on website and any constraints they face; c)Develop screening and usability testing tool (moderator?s guide) for usability testing; d)Develop a study protocol that tests the usability of the CDRH website with actual users representing regulated industry throughout US; e)Recruit and schedule participants; f)Conduct baseline usability test of existing website (2 rounds of testing with 8-9 participants per round) to identify user performance; 2)Analyze Data and Make Recommendations a)Make recommendations for immediate and long-term improvements based on usability testing, user and task characteristics (provided by CDRH), and existing organizational structure; B.The FDA, in the person of the project officer or her designee, will perform the following tasks: 1)Meet with the contractor to present a work plan and schedule; 2)Conduct user and task analysis through interviews, surveys, and other mechanisms; 3)Identify critical tasks for usability testing of website; 4)Help contractor identify appropriate usability test participants; 5)Review study protocol including scripts for usability testing; 6)Obtain all necessary FDA clearances for studies with human subjects; 7)Receive all reports and videotapes from the contractor; C.Project Officer The Project Officer will be Laurel Mendelson. The Project Officer will be responsible for interacting with the contractor to accomplish the terms of the contract. III.Period of Performance The period of performance for this contract is 09/25/06 ? 09/24/07. IV.Payment Schedule The vendor shall submit an invoice for half the total payment upon FDA?s approval of the testing script. The vendor shall submit an invoice for the remainder of the payment upon FDA?s approval of the final report. V.Deliverables The contractor will report to the FDA in the following manner and at the following points in the project: A.In-person or telephone meeting (one hour) with project officer and CDRH staff to discuss work plan and schedule (September, 2006); B.Written usability testing plan; C.Written scripts of screening questionnaire to recruit users and scenarios for users to follow; D.Written report summarizing the results of the usability testing, user performance metrics, and immediate and long-term recommendations for improving the website; ANSWERS TO QUESTIONS THAT WERE DUE 08/23. Q. What is the contract type? Is it firm fixed priced? A. Firm fixed price Q. Is there a ceiling value for this procurement? A. Yes Q. What is the program office associated with this program? A. Office of Communication, Education and Radiation Programs, Division of Device User Programs and Systems Analysis Q. Is there an incumbent? If so, do you have the; A. There is no current incumbent. Q. What is the estimated level of effort in hours? A. The hours depend on the project proposal, to include the following: managing the project, attending meetings, developing materials, pilot-testing questions, conducting sessions, analyzing data, writing report. Q. Will travel be required to conduct interviews? A. It depends on the project proposal. Remote testing sessions could be acceptable if the contractor can demonstrate experience and competence in this method. Q. Is the usability tool to be created by the contractor an automated tool or just a moderator?s guide for the web usage? A. The usability tool is the moderator's guide combined with the method proposed to conduct the actual testing. This could be automated or non-automated. Q. Are usability tests required for both FDA internal users and vendor users? A. The usability testing will be conducted on actual representatives from regulated industry only. Q. Is the deliverable testing script the same as the moderator?s guide? A. Yes. Q. Is the activity in section 2)B. going to be done by the FDA representative or is this activity done by the contractor? It currently reads like these are FDA driven activities and if so they that would impact contractor deliverables. A. Yes, the section IIB states "The FDA, in the person of the project officer or her designee, will perform the following tasks:" These tasks will be completed by the FDA representatives who will be responsible for interacting with the contractor to accomplish the terms of the contract. Each of these tasks will influence the contractor's deliverables. Q. In section II.A.1.f there is mention of two rounds of usability testing with 8 ? 9 users in each round. In section IV and V.D there is mention of a written report (singular). Is the intent that the two rounds will take place concurrently, or at least around the same time, or will they be separated by substantial time? If separated, is there a need for a report after each round, or only one report after both rounds have been completed? A. The 2 rounds of usability testing can take place around the same time. We are proposing 2 different rounds rather than one larger round so that each can address a different subset of the audience or can contain more targeted questions Q. Under Submission of Responses, the RFQ says the 10 page limit for the proposal does not include sample materials and personnel resumes. What sort of ?sample materials? are requested? Should costing be included in the 10 page limit, or should costs be submitted in a separate document? A. We are not requesting/requiring any specific sample materials. However, if you would like to demonstrate your ability to conduct usability testing by submitting test scripts, reports, or company protocols, we would be happy to review them. Your technical proposal should not exceed 10 pages, and you may submit your cost proposal as a separate document. Q. Can you provide a ceiling price or ballpark price range that has been budgeted for this project? A. We are not able to provide that information, please submit a brief description on your pricing for the necessary personnel, materials, services in support of this project.
- Place of Performance
- Address: 1350 Piccard Dr, Rockville, MD
- Zip Code: 20850
- Country: UNITED STATES
- Record
- SN01124359-W 20060826/060824220410 (fbodaily.com)
- Source
-
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