Loren Data's SAM Daily™

FBO DAILY ISSUE OF SEPTEMBER 19, 2004 FBO #1028
SOLICITATION NOTICE

R -- Discovery Learning Center Attendant

Notice Date

9/17/2004
 

Notice Type

Solicitation Notice
 

NAICS

624190 — Other Individual and Family Services
 

Contracting Office

Department of the Air Force, Air Combat Command, 4 CONS, 1695 Wright Brothers Ave, Seymour Johnson AFB, NC, 27531
 

ZIP Code

27531
 

Solicitation Number

FA4809-04-Q-0479
 

Response Due

9/27/2004
 

Archive Date

10/12/2004
 

Small Business Set-Aside

Total Small Business
 

Description

This is a combined synopsis/solicitation for commercial items (non-personal services) prepared in accordance with FAR Subpart 12.6 and FAR FAC 2001-20. This announcement constitutes the only solicitation, and is issued as a Request for Quotation. A WRITTEN SOLICITATION WILL NOT BE ISSUED. This is a 100% Small Business Set Aside. Solicitation Number is FA4809-05-Q-0421. The NAICS code 624190 applies to this solicitation. The size standard is $6,000,000. The item description is as follows: Perform all operations necessary to provide information about family support center programs and computer operation procedures. DESCRIPTION: STATEMENT OF WORK FOR FAMILY SUPPORT CENTER?S DISCOVERY CENTER MANAGER 1.0 SCOPE OF WORK The Contractor shall provide management of the Seymour Johnson AFB Family Support Center?s Discovery Center. 2.0 HOURS OF WORK Services will be performed Monday through Friday from 0800 ? 1700 under the guidance of the Employment/Transition Branch with overall supervision from the Family Support Center Director. Hours may be adjusted with prior approval from supervising staff in advance of work performance (i.e. evening classes or evening hours) at which time there will be an adjustment to the duty day. 3.0 CONTRACTOR PERSONNEL The contractor shall have knowledge of the FSC Resource Center functions, and Microsoft Office Professional Suit. 4.0 DESCRIPTION OF SERVICES The contractor will assist the Family Support Center (FSC) staff in providing a full range of readiness services in the following areas: transition assistance, spouse employment, Relocation, financial and family life information, and family readiness to authorized patrons who are seeking assistance in the Discovery Center at the FSC. Provide technical assistance to users of the Discovery Center, assisting in the operation of computer-based programs, as specified in requirements below, and other programs available in the Discovery Center. Serve as initial point of contact for all Discovery Center software, hardware, and user problems to include network issues. If the contractor cannot resolve the problem he/she should contact the Work Group Manager (WGM) for assistance. 4.1 Assess and report potential risk on the Discovery Center?s network. 4.2 Assist with equipment installation/configuration. Notify the WGM or equipment custodian of any hardware relocation within the Discovery Center. 4.3 Prepare and maintain system and configuration documentation. 4.4 Install and configure authorized software on resource center end-user workstations. 4.5 Immediately report all computer equipment outages (i.e. servers, hubs, modems and routers) to the WGM. This is necessary for tracking problem areas and identifying maintenance trends. 4.6 Troubleshoot user hardware and software errors to the best of their ability. 4.6 Relocate/replace user workstations when required by FSC management. 4.7 Upgrade system and application software as required by WGM. 4.8 Prepare and distribute information to users. Promotes user awareness concerning unauthorized or illegal use of computer hardware and software. 4.9 Keep users informed of network status and services. 4.11 Ensure workstations and network software remains virus free. 4.12 Review and submit locally developed software to the WGM. Will not install or modify any equipment or software without prior approval from WGM. This includes any software downloaded from world wide web (WWW) or vendor bulletin board systems (BBS). 4.13 Maintain software library and original diskettes. Ensure backups are made of all original diskettes. 4.14 Maintain network integrity. Permits only authorized users to access the Quality of Life Network (QoLNet) and Internet Service Provider (ISP) accounts. 4.15 Maintain system documentation (maintains memory and application configuration; maintains network schema, checklists, and systems operations logbook). 4.16 Update risk analysis as required by base Computer Systems Security Officer. 4.17 Control communications access to the wide area network. 4.18 Plan for short-term and long-term loss of system hardware and software. 4.19 Perform routine systems maintenance and weekly system backups. 4.20 Check in and catalog new materials within one week of receipt, develop bibliographies of all resources, and make recommendations for ordering additional or updated resources. 4.21 Ensure maintenance of accountability statistics on resources used by clients. Develop charts, logs, and statistical summaries as directed by the FSC management. 4.22 Ensure that Discovery Center is opened, lights, and equipment turned on at the beginning of each day. Ensure that adequate house-cleaning is accomplished each day to keep the Discovery Center in an orderly manner; i.e., dusting, straightening papers, cleaning off tables and desks, stocking books and videos, etc. 4.23 After opening The Discovery Center, bring up main menus on all computers, ensure printer paper is loaded and sign-in log is available for appropriate date. 4.23.1 Ensure all clients completely fill out sign-in log. The logs will be filed in the FSC administrative office. Provide to FSC management a monthly client usage report in the format established by them not later than the fifth working day of the next month. 4.23.2 Assist any clients with technical questions concerning use of computer programs, formatting of materials to be printed, such as but not limited to resumes and OF-612?s (Job Application Form), operation of video machine, and other electronic equipment. 4.23.3 Provide information and referral services to clients seeking assistance with services such as financial, parenting, relationship problems, change management, transition, careers, relocation information, and all other FSC services. 4.23.4 Be familiar with the cataloging system for print and video materials as established by the FSC management, and be able to assist clients in locating and selecting appropriate resource materials based on their needs. 4.23.5 Catalog new material and shelve material in appropriate areas. Displays of newly acquired materials will be arranged in an area designated by the FSC management, and changed each week or as needed. 4.23.6 Monitor use of materials and make recommendations when necessary for acquisition of additional materials or safeguarding of any stock. 4.23.7 Inventory all materials quarterly no later than the last working day of the last month of the quarter. Report any loss or damage to the FSC management the next duty day. 4.23.8 Must ensure the Discovery Center is properly closed at the end of the official duty day. All lights, and equipment shall be turned off. When other FSC staff members are not present, be responsible for turning off lights in restrooms and hallway, as well as securing outside doors to the building. 4.23.9 Responsible for checking in/out resource materials during contractor's work hours. Military/family member/civilian ID cards will be presented as proof of identity when checking out materials. Make telephone follow-up calls for materials not returned within the time frame established by FSC management. 4.23.10 Maintain computer security at all times, to include the following: 1. Discovery Center clients will be limited to those software programs accessible through the main menu. Usage of all other programs, including the operating system will not be allowed. 2. All personal disks will be scanned for viruses prior to usage. If a virus is detected, the computer and disk will be secured and the WGM notified immediately. 3. Access to any on-line program will be under the direct supervision of the contractor. 4. Any and all computer software/hardware malfunctions or abuse will be documented and reported immediately to the WGM. 5.0 SECURITY REQUIREMENTS 5.1 Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. 5.2 Pass And Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained. 5.3 Retrieving Identification Media. The contractor shall return all identification media, including vehicle passes prior to contract expiration or termination of service. 5.4 Traffic Laws. The contractor shall comply with base traffic regulations. 5.5 Weapons Firearms and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately owned vehicle while on Seymour Johnson AFB, NC. 5.6 Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. 5.6.1 The contractor shall immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys. 5.6.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor. 6.0 CONTROLS OVER WORK Contractor will conduct instructional classes for spouses in basic computer and Microsoft computer software usage. Classes must be made available three quarters of the year: two of the quarters must contain instructional classes that will be conducted in the evening. 7.0 OTHER SIGNIFICANT FACTORS/QUALIFICATIONS Contractor must have a background in, and working knowledge of: 7.1 Competence in operating an IBM compatible personal computer. Must also have a working knowledge of Microsoft Office products. 7.2 Basic communication skills appropriate in the professional environment of the FSC. Therefore, a minimum of a two year college degree in Information Systems Technology or sixty nine (69) credit hours in a related field of study. A minimum of one-year experience working in an Air Force FSC or a similar helping service agency environment is desired. 7.3 Basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, ability to communicate, and work effectively with diverse groups. 7.4 Speak, write and understand the English language fluently. 7.5 Gain competency of duties within 14 calendar days. 8.0 QUALIFICATION SUBMITTALS 8.1 Resume. 8.2 References, no less than two. 8.3 College transcripts or proof of qualifying work experience. 9.0 GOVERNMENT FURNISHED PROPERTY OR SERVICES The Government will provide workspace, desk, personal computer, associated equipment, and office supplies. The following clauses and provisions apply to this acquisition: FAR 52.212-1 Instructions to Offerors-Commercial Items. FAR 52.212-3 Alt 1 Offeror Representations and Certifications ? Commercial Items (Offerors must include a completed copy of this provision with their quote). FAR 52.212-4 Contract Terms and Conditions-Commercial Items. FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items. 52.222-41 Service Contract Act of 1965, 52.222-42 Statement of Equivalent Rates for Federal Hire, 52.225-3 Buy American Act-Free Trade Agreements-Israeli Trade Act Alt II, 52.225-13 Restrictions on Certain Foreign Purchases, 52.232-33 Payment by ElectronicFunds Transfer-Central Contractor Registration. FAR 52.219-6 Notice of Total Small Business Set-Aside. FAR 52.219-1 Alt 1 Small Business Program Representations (Offerors must include a completed copy of this provision with their quote). FAR 52.222-22 Previous Contracts and Compliance Reports. FAR 52.222-25 Affirmative Action Compliance. The following are also applicable to this solicitation: DFARS 252.204-7004 Required Central Contractor Registration, DFARS 252.232-7003, Electronic Submission of Payment Requests, DFARS 252.246-7000, Material Inspection and Receiving Report. Department of Labor Wage Determination number 94- 2393 Rev (27) is to be used during the contract, www.ceals.usace.army.mil. Primary Point of Contact is A1C Ashley Cushman at (919) 722-5603 and Alternate is TSgt Lucinda Marrette at (919) 722-5606. Mailing address for quotes is 1695 Wright Brothers Ave, Seymour Johnson AFB, NC 27531. All quotes shall be received NLT September 24, 2004 at 12:00 P.M. EST. Facsimile quotes will also be accepted at (919) 722-5424. ALL OFFERORS MUST BE REGISTERED IN THE DEPARTMENT OF DEFENSE CENTRAL CONTRACTOR REGISTRATION (CCR) DATABASE PRIOR TO RECEIVING ANY AWARD. Information concerning CCR requirements can be accessed at http://www.ccr.gov or by calling the CCR Registration Center at 1-888-227-2423. All responsible sources may submit a quotation, which, if timely received, shall be considered by this agency. This solicitation will be posted on the Electronic Posting System (EPS) Internet website only. Please provide pricing per month. The contract anticipated start date is on or about 28 Sep 2004 to last thru Sep 2005.
 

Place of Performance

Address: 1200 Wright Brothers Avenue, Seymour Johnson AFB, NC

Zip Code: 27530

Country: USA
 

Record

SN00675788-W 20040919/040917211807 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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