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FBO DAILY ISSUE OF SEPTEMBER 16, 2004 FBO #1025
SOLICITATION NOTICE

R -- Discovery Resource Center Services

Notice Date
9/14/2004
 
Notice Type
Solicitation Notice
 
NAICS
561110 — Office Administrative Services
 
Contracting Office
Department of the Air Force, Air Combat Command, 20 CONS, 305 Blue Jay St, Bldg 1033, Shaw AFB, SC, 29152-5004
 
ZIP Code
29152-5004
 
Solicitation Number
FA4803-04-Q-A111
 
Response Due
9/22/2004
 
Archive Date
10/7/2004
 
Small Business Set-Aside
Service-Disabled Veteran-Owned
 
Description
The 20th Contracting Squadron, Shaw AFB, S.C. is requesting a quote on the following items: Coordinate all activities within Shaw AFB Family Support Center?s Discovery center per the attached statement of work. The period of performance will be one (1) year from the date of award. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This is a request for quotation (RFQ) # FA4803-04-Q-A111. This purchase will be a total Service Disabled Veteran Set-Aside. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2001-24, Defense Acquisition Regulation Supplement (DFARS) DCN 20040625, Air Force Acquisition Circular 2004-0804. The North American Industry Classification System (NAICS) code is 561110, and size standard $6 milion. Only faxed or e-mailed quotations will be accepted. Submissions must include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certification ? Commercial Items, name, address, cage code, DUNS number, and telephone number with its offer. In addition, the following provisions and clauses apply to this acquisition: FAR 52.212-1, Instructions to Offerors Commercial, FAR 52.212-2, Evaluation ? Commercial Items (Award will be made to the quotation, which offers the best value to the government based on an integrated assessment of price and other factors in accordance with FAR Part 13.106.), FAR 52.212-4, Contract Terms and Conditions-Commercial Items, FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, FAR 52.252, Clauses Incorporated by Reference and DFARS 252.204-7004, Alternate A, DFARS 252.212-7001, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items, DFARS 252.232-7003, Electronic Submission of Payment Requests. All contractors must be registered with the Central Contractors Registration to be eligible for award. All offers are due no later than 22 Sep 2004 at 4:30 p.m. EST. Complete Representations and Certifications are required with submission of pricing. Quotations may be submitted via e-mail to roger.ash@shaw.af.mil or faxed to 803-895-6020 or called in at 803-895-6842. STATEMENT OF WORK 1. DESCRIPTION OF SERVICES 1.1. SCOPE OF WORK. The service provider shall provide all personnel, supervision, and services necessary to operate the Shaw AFB Family Support Center?s Discovery Center as defined in this Statement of Work (SOW) at Shaw Air Force Base, South Carolina. 1.1.1. The service provider shall provide assistance to users of the Discovery Center, assisting in the operation of computer-based programs, as specified in requirements below, and other program available in the Discovery Center. Serve as initial point of contact for all Discovery Center software, hardware, and users? problems to include network issues. The service provider promotes user awareness concerning unauthorized or illegal use of computer hardware and software. The service provider assists any clients with technical questions concerning use of computer programs, formatting of materials to be printed, such as but not limited to resumes and OF-612, Job Application Form, operation of video machine, and other electronic equipment within the Discovery Center. (SDS-1) 1.1.2. The service provider shall ensure that the Discovery Center is opened, lights, and equipment turned on at the beginning of each day. The service provider shall ensure the printers are in working order, i.e., paper is loaded; printer cartridge is usable, etc. At the end of the official duty day the service provider shall ensure the Discovery Center is properly closed, i.e., all lights and equipment shall be turned off. 1.1.3. The service provider shall ensure that customers are authorized to use the Discovery Center by ensuring all customers complete the sign-in log and verify they are either military, military family member, or civilian DoD employee. Service provider shall provide not later than the fifth working day of the month the Family Support Center monthly client usage report. (SDS-2) 1.1.4. The service provider shall be responsible for checking in/out resource materials. The service provider shall follow up on resource materials not returned within one week. 1.1.5. The service provider shall ensure all new materials are checked in and cataloged within one week of receipt, develop bibliographies of all resources and make recommendations for ordering additional or updated resources. The service provider shall shelve material, once cataloged, in appropriate areas. Displays of newly acquired materials will be changed on a weekly basis or as needed. The service provider shall monitor use of materials and make recommendations to FSC management when necessary for acquisition of additional materials or safeguarding of any stock. The service provider shall inventory all materials quarterly no later than the last working day of the last month of the quarter. The service provider shall report any loss or damage materials, equipment, etc. to the QA. (SDS-3) 1.1.6. The service provider shall promote the Discovery Center by preparing and distributing information regarding the Discovery Center to users. 1.1.7. The service provider shall ensure maintenance of accountability statistics on resources used by clients. The service provider shall develop charts, logs, and statistical summaries as directed by the FSC management. 1.1.8. The service provider shall be familiar with the cataloging system for print and video materials as established by the FSC management, and be able to assist clients in locating and selecting appropriate resource materials based on their needs. 1.1.9. The service provider shall perform work group manager (WGM) duties for the entire Family Support Center to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain LAN equipment/server, request and build user accounts, process AFCERT updates and process updates for PC virus detection. The service provider shall comply with local communication squadron, AF, and DoD directives. (SDS-4) 1.1.10. The service provider shall perform WGM duties to include but not limited to the following duties: 1.1.10.1. Assist with equipment installation/configuration. 1.1.10.2. Prepare and maintain system and configuration documentation 1.1.10.3. Install and configure authorized software on resource center end-user workstations. 1.1.10.4. Troubleshoot user hardware and software errors to the best of their ability. 1.1.10.5. Keep users informed of network status and services. 1.1.10.6. Train users on software application/network security. 1.1.10.7. Ensure workstations and network software remain virus free. 1.1.10.8. Maintain software library and original diskettes. Ensure backups are made of all original diskettes. 1.1.10.9. Maintain network integrity. Permits only authorized users to access the Quality of Life Network (QoLNet) and Internet Service Provider (ISP) accounts. 1.1.10.10. Maintain system documentation (maintains memory and application configuration; maintains network schema, checklists, and systems operations logbook). 1.1.10.11. Update risk analysis as required by base Computer Systems Security Officer. 1.1.10.12. Control communications access to the wide area network. 1.1.10.13. Plan for short-term and long-term loss of system hardware and software. 1.1.10.14. Perform routine systems maintenance and weekly system backups. 2. SERVICE DELIVERY SUMMARY (SDS) 2.1. General. The purpose of this paragraph is to state the performance objectives, applicable paragraph, and identify the performance threshold to determine the overall effectiveness of services delivered to the Government. Performance Objective PWS Paragraph Performance Threshold (SDS-1) Provide assistance to Discovery Center users 1.1.1. 98% of the time (SDS-2)Ensure Discovery Center users are authorized to use the center 1.1.3. 98% of the time (SDS-3)Ensure new resource materials are available to users within one week or receipt 1.1.5. 98% of the time (SDS-4) Perform work group manager (WGM) duties 1.1.9. and1.1.10. 98% of the time 3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES 3.1. GENERAL INFORMATION. The government will provide the following facilities, equipment, materials, services, publications and forms. 3.2. GOVERNMENT-FURNISHED FACILITIES. The government will furnish the following facilities: Office at 524 Stuart Dr. Bldg. 1127, Room 130 (260 sq. ft.) on Shaw AFB SC. 3.2.1. Prior to any proposed modification of the facilities by the service provider, the service provider will notify the QA or contracting officer with detailed documentation describing the modification. No alterations to the facilities shall be made without specific written permission from the contracting officer in coordination with 20th Civil Engineer Squadron. The facilities shall be used for performance of this contract only. 3.3. GOVERNMENT-FURNISHED-EQUIPMENT. 3.3.1. Service Provider Controlled Equipment. The service provider shall be responsible for inspecting, maintaining, repairing or replacement of the following equipment: The service provider shall perform the following services on government-furnished equipment: inspect, clean, adjust, ordinary lubrication, tightening of nuts, bolts, screws, and preventative maintenance actions. Discovery Center: TYPE OF EQUIPMENT QUANTITY Computer 7 Computer workstation 7 Chair 11 HP Printer 1 Workstation 2 Book case 1 Chair 1 Printer 1 Desk 1 Desktop computer 1 Family Support Center: TYPE OF EQUIPMENT QUANTITY Computer 16 Printer 15 3.3.2. Equipment Inventory. An inventory of government-furnished equipment shall be done not later than 5 days before start of the contract. The service provider and QA shall conduct a joint inventory of all government-furnished equipment and the service provider shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. 3.3.2.1. Maintenance of Government-Furnished Equipment. The service provider shall be responsible for maintenance and of government-furnished equipment. 3.4. GOVERNMENT-FURNISHED MATERIALS. The government will provide the general office supplies for performance of services by the service provider, at the beginning of the basic contract period. At the conclusion of the contract period, including any option periods, the service provider shall return all residual general office supplies to the government. 3.5. GOVERNMENT-FURNISHED SERVICES. 3.5.1. Telephone Services. Use of Government supplied phone is provided solely for official government business and shall not be used to transact personal business by service provider employees. If a telephone is required for personal business, it will have to be installed at the service provider?s expense. 3.5.2. Base Distribution. The service provider may use the Base Information Transfer System (BITS) for official government mail matters, required under terms of this SOW. 3.5.3. Base Intranet/Internet Service. Government will provide access to base intranet/internet to include e-mail services. 3.5.3.1. The service provider shall maintain computer system security system integrity IAW the Air Force Computer Security (COMPUSEC) Program AFI 33-202, Computer Security, and AFI 33-204, Information Protection Security Awareness Training and Education (SATE) Program). 3.5.3.2. The service provider shall protect the systems data with password protection IAW AFI 33-202, Chapter 3. 3.5.3.3. The service provider shall ensure that only service provider employees have access to the base local area network (LAN). 3.5.3.4. The service provider shall comply with the requirement that all service provider employees have completed a satisfactory National Security Agency check prior to access and use of the base LAN. The service provider shall provide all required information to the QA within 30 days after hiring employees. The government will provide this service. 3.5.4. Refuse Collection. The government will provide refuse collection service through an existing contract. The service provider will be required to take the refuse out to the dumpster located within 100 feet from the facility. 3.5.5. Insect and Rodent Control. The government will provide insect and rodent control. Service may be obtained by contacting the QA. 3.5.6. Utility Service. The government will provide all reasonable amounts of water, natural gas, sewage, and electricity. 3.5.7. Security Forces and Fire Protection. The government will provide Security Forces and Fire Protection services. The service provider shall be responsible for the inspection and servicing of the fire extinguishers. 3.5.8. ADPE Equipment Maintenance. The government will provide maintenance on government furnished ADPE which is not repaired and replaced through a maintenance contract. 3.6. GOVERNMENT-FURNISHED PUBLICATIONS AND FORMS. 3.6.1. The service provider shall maintain a current publications library and forms account and filing system with all Air Force publications and forms applicable to Red Switch. 3.6.2. Upon completion of the contract, the service provider shall return to the government all issued technical orders, publications and forms. 3.7. GOVERNMENT-FURNISHED TRAINING. The government will furnish the following training: 3.7.1. COMSEC training annually. 3.7.2. Fire extinguisher training annually. 3.7.3. COMPUSEC training annually. 3.7.4. Work group manager (WGM) training. 4. GENERAL INFORMATION 4.1. SERVICE PROVIDER PERSONNEL 4.1.1. Contract Manager. The service provider shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and alternate(s), who shall act for the service provider when the manager is absent, shall be designated in writing to the contracting officer. 4.1.2. The manager and/or alternate(s) shall have full authority to act for the service provider on all contract matters relating to daily operation of this contract. 4.1.3. The manager and/or alternate(s) shall be available during normal hours of operation within 60 minutes to meet on the installation with government personnel to discuss problem areas. 4.1.4. It shall be the service provider?s responsibility to ensure personnel are computer literate. 4.2. SERVICE PROVIDER EMPLOYEES. The service provider shall not employ persons for work on this contract that is identified to the service provider by the contracting officer as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population. 4.2.1. Service provider personnel shall present a neat appearance and be easily recognized as contract employees. Personnel shall wear appropriate badges that shall contain the company and employee name, respectively. 4.2.2. It shall be the responsibility of the service provider to select personnel who are fully qualified to provide the services required by this SOW, and keeping all employees fully trained and cognizant of all improvements, changes and new methods of switch operations and maintenance. 4.2.3. Service provider shall ensure the level of certification is maintained throughout length of contract performance. 4.3. SECURITY REQUIREMENTS. The service provider must comply with all government requirements regarding security procedures, clearances, wearing of badges, access lists, safety procedures, etc. 4.3.1. Physical Security. The service provider shall be responsible for safeguarding all government property and controlled forms provided for service provider use. At the end of each work period, all government facilities, equipment, and materials shall be secured. 4.3.2. Key Control/Vault Combination. The service provider shall establish and implement methods of making sure all keys issued to the service provider by the government are not lost or misplaced and are not used by unauthorized persons. The service provider shall not duplicate any keys. 4.3.2.1. The service provider shall immediately report to the QA or contracting officer any occurrences of lost, or duplicated keys. 4.3.2.2. In the event keys, other than master keys, are lost or duplicated, the service provider may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the service provider. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the service provider. 4.3.2.3. The service provider shall prohibit the use of keys, issued by the government, by any persons other than the service provider?s employees. Additionally the service provider shall prohibit the opening of locked areas by service provider employees to permit entrance of persons other than service provider employees engaged in performance of contract work requirements in those areas. 4.3.2.4. The service provider will be responsible for collecting keys when employees leave their service. 4.3.3. Listing of Employees. The on-base service provider senior representative shall maintain a current listing of employees. The list shall include the employee?s name, social security number. The list shall be provided to the contracting officer and Quality Assurance Evaluator. An updated listing shall be provided when an employee?s status or information changes. 4.3.6. Pass and Identification Items. On-base service provider employees shall ensure the following pass and identification item required for contract performance, is obtained for all employees and non-government vehicles. 4.3.6.1. AF Form 75. Visitor/Vehicle Pass will be issued by the Security Forces, Pass and Identification Office, upon proof of employment, insurance, ownership of vehicle, and a valid driver?s license. 4.3.7. Retrieving Identification Media. The service provider shall retrieve all identification media including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. and turn into QA. 4.3.8. Traffic Laws. The service provider and its employees shall comply with base traffic regulations. 4.3.9. Weapons, Firearms, and Ammunition. Service provider employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their service provider-owned or privately-owned vehicle while on Shaw AFB. 4.4. QUALITY CONTROL. The service provider shall provide a quality control plan to the contracting officer for acceptance not later than the post award conference. 4.4.1. The plan shall include: 4.4.1.1. The methods and procedures for identifying and preventing defectives in the quality of service performed before the level of performance becomes unacceptable as outlined in the Service Delivery Summary. 4.4.1.2. A documented training program. 4.4.1.3. A documented safety program. 4.5. QUALITY ASSURANCE. The government will evaluate the service provider?s performance under this contract. Safety violation(s) and deviation(s) from established industry safety standards will constitute an unsatisfactory condition(s) and will be documented as such. If the service provider fails to meet the performance threshold as listed on the Service Delivery Summary they may be subject to monetary deductions for non-performance. The QA will evaluate the service provider?s performance through periodic surveillance of the service provider?s quality control program and surveillance techniques identified in the QASP. The QA may surveil each task as they are performed, or increase/decrease the number of surveillance depending on the quality of performance. 4.6. HOURS OF OPERATIONS 4.6.1. Normal Hours of Operation. Normal hours for the Discovery Center service shall be 0730 ? 1100 and 1200 - 1630 hours, Monday through Friday. 4.6.2. Recognized Holidays. The service provider is not required to provide service on the following days: New Year?s Day 1 January Martin Luther King Day Third Monday in January Presidents Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December NOTE: Any of the above holidays falling on a Saturday will be observed on the proceeding Friday. Holidays falling on a Sunday will be observed on the following Monday. APPENDIX A ESTIMATED WORKLOAD DATA Estimate 50 Discovery Center customers per month. GOVERNMENT SURVEILLANCE METHOD 1. This section identifies the different types of surveillance methods the designated government representative may use to verify the quality of the contractors performance. Surveillance methods may include: trend analysis, periodic inspections, contractor metrics, random sampling, customer complaint, third party audits, 100% surveillance, quality index, etc. Only one method of surveillance will be used by the designated government representative on an SDS item. 2. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. 3. Methods of surveillance identified below will be used for SDS items identified in paragraph 2 of the SOW. SDS Number Method of Surveillance Performance Threshold 1 Customer Complaint As identified in Service Deliver Summary (SDS) 2 Periodic Inspection As identified in Service Deliver Summary (SDS 3 Periodic Inspection/Customer Complaint As identified in Service Deliver Summary (SDS) 4 Periodic Inspection As identified in Service Deliver Summary (SDS 5 Periodic Inspection As identified in Service Deliver Summary (SDS)
 
Place of Performance
Address: Shaw AFB, S.C.
Zip Code: 29152
Country: USA
 
Record
SN00672804-W 20040916/040914211946 (fbodaily.com)
 
Source
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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