PRESOL | D | Resource Room Manager | 10-Sep-04

FBO DAILY ISSUE OF SEPTEMBER 10, 2004 FBO #1019
SOLICITATION NOTICE

D -- Resource Room Manager

Notice Date: 9/8/2004
Notice Type: Solicitation Notice
NAICS: 541513 — Computer Facilities Management Services
Contracting Office: Department of the Air Force, United States Air Force Europe, 52D Contracting Sqd, Spangdahlem AB Unit 3910 Bldg 2007, Spangdahlem AB, Germany, AE, 09126-3910
ZIP Code: 09126-3910
Solicitation Number: Reference-Number-F63ABS42100100
Response Due: 9/13/2004
Archive Date: 9/28/2004
Point of Contact: Diane Meyer, Contract Specialist, Phone 452-9524, Fax 452-9106, - Elisabeth Garza, Team Leader, Phone (49) 6565 61 9232, Fax (49) 6565 61 9106,
E-Mail Address: diane.meyer@spangdahlem.af.mil, elizabeth.garza@spangdahlem.af.mil
Description: *****THIS IS A COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS PREPARED IN ACCORDANCE WITH THE FORMAT IN SUBPART 12.6 AS SUPPLEMENTED WITH ADDITIONAL INFORMATION INCLUDED IN THIS NOTICE. THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION. PROPOSALS ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. *******SOLICITATION IS INTENDED ONLY FOR LOCAL SOURCES IN ACCORDANCE WITH FEDERAL ACQUISITION REGULATION 5.202 (a) (12). LOCAL SOURCES ARE THOSE SOURCES NORMALLY RESIDENT, LICENSED AND REGISTERED TO CONDUCT BUSINESS IN GERMANY. OFFERS FROM NON-LOCAL SOURCES WILL NOT BE CONSIDERED UNDER THIS SOLICITATION. ****Purchase Request Number F63ABS42100100-Request for Quotation? This document incorporates provisions and clauses in effect through the Federal Acquisition Circular 2001-15. **** 1. PURPOSE The contractor shall maintain the position of Resource Room Manager at NATO Geilenkirchen, Germany for the period of 01 October through 30 September 2005. The contractor is required to provide service in accordance with(IAW) the Statement of Work (SOW). 2. DESCRIPTION Programs: The contractor is responsible for the following programs, available for employees of NATO Geilenkirchen / tenant units to include military, civilian, dependents, reservists & retirees: Assist the Family Support Center staff to provide a full range of services in the arena of automated programs for Relocation & Transition Assistance. Provide technical assistance & consistent monitoring for the users of the Resource Room, assisting in the operation of computer-based programs, as specified in requirements below, & other programs available in the Resource Room. Be the initial point of contact for all the Resource Room software, hardware, & user problems to include network issues. If the contractor cannot resolve the problem he/she should contact the Work Group Manager for assistance. Teach Microsoft Office classes for clients eligible for FSC services. Classes will emphasize computer skills needed for employability. The courses will cover basic and intermediate skills in Word, PowerPoint, Access and Excel. Class scheduling will be coordinated with FSC staff to ensure maximum benefit for dollars paid. FSC staff will determine minimum participation required for classes to be feasible. Computer training will be offered once a quarter with the flexibility to offer more if customer demand exists. Assess & report potential risk to the Resource Room computers, hardware, software& networks. Assist with equipment installation/configuration. Notifies the WGM or equipment custodian of any hardware relocation within the Resource Room. Install & configure authorized software on resource center end-user workstations. Immediately report all computer equipment outages i.e. servers, hubs, modems & routers, to the FSA. This is necessary for tracking problem areas & identifying maintenance trends. Troubleshoot user hardware, software and network errors & problems to the best of their ability. Relocate/replace user workstations when required by FSC management. Upgrade system & application software as required by FSA. Prepare & distribute information to users. Promotes user awareness concerning unauthorized or illegal use of computer hardware & software. Keep users informed of network status & services. Ensure workstations & network software remain virus free. Maintain software library & original diskettes. Ensure backups are made of all original diskettes. Maintain system documentation-maintains memory & application configuration; maintains network schema, checklists & systems operations logbook. Plan for short-term & long-term loss of system hardware and software. Perform routine systems maintenance. Develop bibliographies of all resources, & make recommendations for ordering additional or updated resources. Ensure maintenance of accountability statistics on resources used by clients. Develop charts, logs & statistical summaries as directed. Ensure that Discovery Center is opened & closed according to publicized hours. Ensure lights, fans and equipment are turned on at the beginning of each day. Ensure that adequate house-cleaning is accomplished each day to keep the Discovery Center in an orderly manner; i.e, dusting, straightening papers, cleaning off tables and desks, stocking books and videos, etc. After opening the Resource Room, bring up main menus on all computers, ensure printer paper is loaded. Ensure clients have signed in at the front desk & have read the FSC Computer policies card. The FSC computer policies card will remain with each client and be returned to the front desk upon sign out. Clients will use only the terminal signed out to them on the card. Prepare client usage report in the format established not later than the fifth working day of the next month. Assist clients with technical questions concerning use of computer programs, formatting of materials to be printed, such as but not limited to resumes, job applications, government forms & other valid pursuits. Provide information & referral to clients seeking assistance with on financial, parenting, relationships, change management, transition, job search, relocation & other information relevant to FSC services. Be familiar with the cataloging system for the print & video materials as established by the FSC & be able to assist clients in locating & selecting appropriate resource materials based on their needs. Catalog new material and shelve materials in appropriate areas. Monitor use of materials & make recommendations when necessary for acquisition for additional materials or safeguarding of any stock. Inventory all materials quarterly no later than the last working day of the last month of the quarter. Report any loss or damage to the FSC management the next duty day. Must ensure the Discovery Center is properly closed at the end of the official duty day. All lights, fans & equipment shall be turned off. When other FSC staff members are not present, be responsible for turning off lights in restrooms & hallways, as well as securing outside doors to the building. Responsible for checking in/out resource materials during the contractor?s work hours. Military/family member/civilian ID cards will be presented as proof of identity when checking out materials. Make telephone follow-up calls for materials not returned within the time frame established by FSC management. ***Maintain computer security at all times, to include the following: Resource Room clients will be limited to those software programs accessible through the main menu. Usage of all other programs, including the operating system will not be allowed. Brief clients that personal disks will be scanned for viruses prior to usage. If a virus is detected, the computer and disk will be secured & the FSA notified immediately. Provide consistent monitoring of use of on-line programs. Any and all computer software/hardware malfunctions or abuse will be documented & reported immediately to the Work Group Manager. 3. QUALIFICATIONS Strong Computer Skills and demonstrated competence in operating an IBM compatible personal computer. Must also have a working knowledge of Microsoft Office products & the ability to troubleshoot hardware & software utilized in the FSC. Be familiar with the Family Support Center?s programs to include Relocation Assistance, Transition Assistance Program, Personal Financial Management Program, Career Focus Program, Information & Referral, Family Life Education, Readiness & Air Force Aid Society. Communication skills appropriate in the professional environment of the FSC. Understanding & willingness to adhere to the appropriate dress code. Understanding of military protocol, support group organizations, understanding of family systems in a military setting, ability to communicate & work effectively with diverse groups. Speak, write & understand the English language fluently. 4. GOVERNMENT FURNISHED PROPERTY Facilities, equipment, supplies of a general nature, & support services necessary for the operating the Discovery Center function will be the responsibility of the Family Support Center. Primary source of support will be 470th ABS/DPF unless otherwise specified. Support includes: Office space at NATO Geilenkirchen. Office space will be provided in building 78 for performance of contract. Note: space provided will be in accordance with applicable AF regulations & space availability. Sufficient access to a telephone, FAX machine, copier, computer & printer will be provided for official usage only. Office supplies, forms, publications & reference materials from Government sources directly related to Family Services. Supplemental reference materials and training aids from commercial sources, as needed. Such material will directly relate to the Family Services program. Purchases of such material will be in accordance with applicable AF regulations & subject to budgetary constraints. 5. HOURS OF OPERATION Monday through Friday. The contractor is not required to work more than 6 hours per day, 30 hours per week. Anything beyond 30 hours in one week?s time must be coordinated with the Director 24 hours prior to the start of the additional time. The contractor will not work on NATO holidays or USAFE/NATO Family Days. Paid overtime is not allowed. Compensatory time must be approved in writing prior to work. Work schedules will be submitted weekly to the Transition Assistance Manager. Invoices will be approved monthly by the Director. 6. SUBCONTRACTOR The contractor will provide a qualified substitute for all periods of time she cannot perform the services. The contractor is allowed to subcontract duties during periods of leave or illness. It is the contractor?s responsibility to find a subcontractor to replace them and to train them. Contractor must coordinate leave with either the FSC Flight Chief at least one week before leave is to be taken. When ill or using leave time, the contractor will contact the subcontractor to replace them & will contact the FSC Flight Chief to inform them of the situation. In such cases, the substitute, however, shall have no claim whatsoever against the Government for services rendered & the price to be paid to the substitute shall be a matter entirely between the contractor and the substitute. In the event that the contractor fails to provide a satisfactory substitute to perform the contract duties during their absence, the contractor hereby authorizes the Contracting Officer to procure the services of a satisfactory substitute in lieu of the contractor. The amount paid or owed to the substitute by the Government for such services shall be deducted from any amount due to the contractor under this contract. This provision imposes no obligation on the CO to exercise the foregoing authority & shall not be construed to diminish the rights of the Government under the clause entitled ?Termination.? 7. CONTRACTOR COMPLAINTS The contractor shall bring any issues related to this contract and to working conditions under this contract to the attention of the FSC Director. If the FSC Director does not rectify the situation or the contractor seeks further clarification, the contractor MUST address the issue to the contracting officer. At no time shall the contractor address contracting issues with others outside the contracting chain of command without first seeking redress from the contracting officer. 8. CONTRACTING EXTENSION PROVISIONS: The Government will have the option to extend the contract from year to year from a period specified within the contract. The Government is under no obligation to renew the contract. 9. REPORTS: The contractor will maintain records and provide monthly reports to the FSC Flight Chief. Document program trends, usage & accomplishments. 10. RESTRICTIONS: The contractor is prohibited from receiving any monies, gifts or benefits from any source as a direct or indirect result of assistance provided to Family Services clients. 11. TERMINATION PROCESS This contract will be terminated if the contractor does the following: ? Contractor fails to fulfill the contract as stated in the SOW. The contractor comes to work under the influence of drugs and/or alcohol. The contractor may terminate his contract through a notice indicated on a Letter of Termination submitted by contractor with reasons deemed valid by the Contracting Officer Representative at least two weeks prior to effective date of termination. Application Requirements: 1. Resume 2. References ? At least 2 **** ADDENDUM TO FAR 52.212-4 Contract Terms and Conditions?Commercial Items ? In addition to FAR 52.212-4(b), entitled Assignment, the following is hereby added: 252.232-7008 ASSIGNMENT OF CLAIMS (OVERSEAS) JUN 1997 (a) No claims for monies due, or to become due, shall be assigned by the Contractor unless- (1) Approved in writing by the Contracting Officer; (2) Made in accordance with the laws and regulations of the United States of America; and (3) Permitted by the laws and regulations of the Contractor's country. (b) In no event shall copies of this contract or of any plans, specifications, or other similar documents relating to work under this contract, if marked "Top Secret," "Secret," or "Confidential" be furnished to any assignee of any claim arising under this contract or to any other person not entitled to receive such documents. However, a copy of any part or all of this contract so marked may be furnished, or any information contained herein may be disclosed, to such assignee upon the Contracting Officer's prior written authorization. (c) Any assignment under this contract shall cover all amounts payable under this contract and not already paid, and shall not be made to more than one party, except that any such assignment may be made to one party as agent or trustee for two or more parties participating in such financing. On each invoice or voucher submitted for payment under this contract to which any assignment applies, and for which direct payment thereof is to be made to an assignee, the Contractor shall- (1) Identify the assignee by name and complete address; and (2) Acknowledge the validity of the assignment and the right of the named assignee to receive payment in the amount invoiced or vouchered. In addition to FAR 52.212-4(k), entitled Taxes, the following is hereby added: 252.229-7001 TAX RELIEF (JUNE 1997) - ALTERNATE I JUN 1997 (a) Prices set forth in this contract are exclusive of all taxes and duties from which the United States Government is exempt by virtue of tax agreements between the United States Government and the Contractor's government. The following taxes or duties have been excluded from the contract price: NAME OF TAX: Mehrwertsteuer RATE (PERCENTAGE): 16% (b) The Contractor's invoice shall list separately the gross price, amount of tax deducted, and net price charged. (c) When items manufactured to United States Government specifications are being acquired, the Contractor shall identify the materials or components intended to be imported in order to ensure that relief from import duties is obtained. If the Contractor intends to use imported products from inventories on hand, the price of which includes a factor for import duties, the Contractor shall ensure the United States Government's exemption from these taxes. The Contractor may obtain a refund of the import duties from its government or request the duty-free import of an amount of supplies or components corresponding to that used from inventory for this contract. (d) Tax relief will be claimed in Germany pursuant to the provisions of the Agreement Between the United States of America and Germany Concerning Tax Relief to be Accorded by Germany to United States Expenditures in the Interest of Common Defense. The Contractor shall use Abwicklungsschein fuer abgabenbeguenstigte Lieferungen/Leistungen nach dem Offshore Steuerabkommen (Performance Certificate for Tax-Free Deliveries/Performance according to the Offshore Tax Relief Agreement) or other documentary evidence acceptable to the German tax authorities. All purchases made and paid for on a tax-free basis during a 30-day period may be accumulated, totaled, and reported as tax-free. In addition to FAR 52.212-4(q), entitled Other compliances, the following is hereby added: 252.222-7002 COMPLIANCE WITH LOCAL LABOR LAWS (OVERSEAS)JUN 1997 (a) The Contractor shall comply with all? (1) Local laws, regulations, and labor union agreements governing work hours; and (2) Labor regulations including collective bargaining agreements, workers' compensation, working conditions, fringe benefits, and labor standards or labor contract matters. (b) The Contractor indemnifies and holds harmless the United States Government from all claims arising out of the requirements of this clause. This indemnity includes the Contractor's obligation to handle and settle, without cost to the United States Government, any claims or litigation concerning allegations that the Contractor or the United States Government, or both, have not fully complied with local labor laws or regulations relating to the performance of work required by this contract. (c) Notwithstanding paragraph (b) of this clause, consistent with paragraphs 31.205-15(a) and 31.205-47(d) of the Federal Acquisition Regulation, the Contractor will be reimbursed for the costs of all fines, penalties, and reasonable litigation expenses incurred as a result of compliance with specific contract terms and conditions or written instructions from the Contracting officer. 52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION OF CONTRACT FEB 2000 In the event of inconsistency between any terms of this contract and any translation into another language, the English language meaning shall control. 252.225-7041 CORRESPONDENCE IN ENGLISH JUN 1997 The Contractor shall ensure that all contract correspondence that is addressed to the United States Government is submitted in English or with an English translation. 252.225-7042 AUTHORIZATION TO PERFORM APR 2003 The offeror represents that it has been duly authorized to operate and to do business in the country or countries in which this contract is to be performed. 252.233-7001 CHOICE OF LAW OVERSEAS JUN 1997 This contract shall be construed and interpreted in accordance with the substantive laws of the United States of America. By the execution of this contract, the Contractor expressly agrees to waive any rights to invoke the jurisdiction of local national courts where this contract is performed and agrees to accept the exclusive jurisdiction of the United States Armed Services Board of Contract Appeals and the United States Court of Federal Claims for hearing and determination of any and all disputes that may arise under the Disputes clause of this contract. End of clause 252.232-7003 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS JAN 2004 (a) Definitions. As used in this clause- (1) "Contract financing payment" and "invoice payment" have the meanings given in section 32.001 of the Federal Acquisition Regulation. (2) "Electronic form" means any automated system that transmits information electronically from the initiating system to all affected systems. Facsimile, e-mail, and scanned documents are not acceptable electronic forms for submission of payment requests. However, scanned documents are acceptable when they are part of a submission of a payment request made using one of the electronic forms provided for in paragraph (b) of this clause. (3) "Payment request" means any request for contract financing payment or invoice payment submitted by the Contractor under this contract. (b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests using one of the following electronic forms: (1) Wide Area WorkFlow-Receipt and Acceptance (WAWF-RA). Information regarding WAWF-RA is available on the Internet at https://wawf.eb.mil https://rmb.ogden.disa.mil (2) Web Invoicing System (WInS). Information regarding WInS is available on the Internet at https://ecweb.dfas.mil (3) American National Standards Institute (ANSI) X.12 electronic data interchange (EDI) formats. (i) Information regarding EDI formats is available on the Internet at http://www.X12.org (ii) EDI implementation guides are available on the Internet at http://www.dfas.mil/ecedi (4) Another electronic form authorized by the Contracting Officer. (c) If the Contractor is unable to submit a payment request in electronic form, or DoD is unable to receive a payment request in electronic form, the Contractor shall submit the payment request using a method mutually agreed to by the Contractor, the Contracting Officer, the contract administration office, and the payment office. (d) In addition to the requirements of this clause, the Contractor shall meet the requirements of the appropriate payment clauses in this contract when submitting payment requests. End of clause CLAUSES INCORPORATED BY REFERENCE 52.232-34 PAYMENT BY ELECTRONIC FUNDS TRANSFER- OTHER THAN CENTRAL CONTRACTOR REGISTRATION MAY 1999 5352.242-9000 CONTRACTOR ACCESS TO AIR FORCE INSTALLATIONS JUN2002 5352.242-9100 INSTALLATION PASSES APR 2002 CLAUSES INCORPORATED BY FULL TEXT 52.252-2 CLAUSES INCORPORATED BY REFERENCE FEB 1998 This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://farsite.hill.af.mil FAR 52.212-5 CONTRACT TERMS AND CONDITI0NS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS APR 2004 DEVIATION
Place of Performance: Address: Geilenkirchen NATO Air Base; Zip Code: 52511; Country: Germany
Record: SN00667834-W 20040910/040908212317 (fbodaily.com)
Source: FedBizOpps.gov Link to This Notice
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D -- Resource Room Manager