SOLICITATION NOTICE
R -- Facilitator Services
- Notice Date
- 9/8/2004
- Notice Type
- Solicitation Notice
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- Defense Logistics Agency, Logistics Operations, DLA-DSS Corporate Contracting Office, 8725 John J. Kingman Road Suite 0119, Fort Belvoir, VA, 22060-6220
- ZIP Code
- 22060-6220
- Solicitation Number
- SP4700-04-R-0032
- Response Due
- 9/14/2004
- Archive Date
- 9/29/2004
- Point of Contact
- Samuel Thompson, Contract Specialist, Phone (703)767-1172, Fax (703)767-1172, - Samuel Thompson, Contract Specialist, Phone (703)767-1172, Fax (703)767-1172,
- E-Mail Address
-
samuel_thompson@hq.dla.mil, samuel_thompson@hq.dla.mil
- Small Business Set-Aside
- Total Small Business
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Solicitation SP4700-04-R-0032 is a Request for Proposal (RFP). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular Acquisition of Commercial Items; (FAC 2001-24); 19 July 2002. This solicitation is 100% Small Business Set-Aside\ and the associated NAICS code is 541611, size standard is $6M. The contract line items are CLIN 0001 Training per student per class $_________ (Estimated 1050 students), CLIN 0002 Administration, to include all administrative planning, coordination, and reporting $_____________ Estimated 8 meetings to be held at HQC DLA, Fort Belvoir, VA 22060, and CLIN 0003 Travel: cost per instructor per class $_____________. 1.0 BACKGROUND: The DLA Enterprise Support (DES) Director is responsible for DLA-wide support functions. In line with DLA customer focused strategy, DES is developing a business strategy to align and lead change that focuses on customer satisfaction management (CSM). DES is in the process of identifying a formalized DES CSM training program which will integrate core customer communication techniques across DSS, develop a common language and agreement on CSM competencies across DES, establish leadership accountability, ensure staff understanding of the need for change, train the right people with the right customer service skills, and identify and work on the barriers to good customer communication. 2.0 EXPECTED OUTCOME: Under the terms of this contract, the Contractor shall plan, organize, coordinate, manage, and perform classes for customer service training of the DES workforce at locations throughout the Agency as defined herein. The contractor shall conduct training sessions to develop and improve all levels of DES workforce understanding of customer service, communication and accountability. The course content shall include at a minimum (1) Individual effective interpersonal communication skills (2) Standards and management of customer relationships 3) Best practice customer service competencies/customer-oriented organizational culture and leadership accountability. Class instructors shall lead and demonstrate effectiveness of team building; model, facilitate, and reinforce customer service principles for both front line and leadership viewpoints, focus on customer?s needs and building partnerships/relationships, and provide hands-on skill building tailored to organizational-specific interactions. Contractor shall provide a strong curriculum of customer service training, based on both public sector and private sector best practice, customized for DES service alignment/transformation across regionalized activities. Contractor shall plan, organize, obtain, coordinate, schedule and provide all logistics (equipment, and supplies, reservations and registrations, transportation and labor etc.) related to courses. Contractor shall provide class registrations, class completion certifications, class participant feedback, with monthly summary reports and a final completion report to the Contracting officer?s Representative (COR). 3.0 QUALIFICATIONS: Contractors with a minimum of five (5) years exemplary experience in customer relationship management and training are invited to submit a response to the Request for Proposal (RFP). Receipt of a proposal does not obligate either the DES Program Office or the Office of Contracting or DLA to pay any expenses incurred by the contractor in preparation of the proposal. 4.0 LOCATION: The training shall be offered across various DES installations. See below locations and estimated participants: HQ Defense Logistics Agency, DES/DESC, Fort Belvoir, VA 22060, Estimated range 330-414 participants; Defense Supply Center Columbus, Columbus, OH 43216, Estimated range 122-153 participants; Defense Supply Center Richmond, Richmond, VA 23297, Estimated range 238-298 participants; Defense Supply Center Philadelphia and Defense Support Center, Philadelphia, PA 19111,Estimated range 83-104 participants; and Defense Logistics Information Service/Defense Reutilization & Marketing Service, Battle Creek, MI 49017, Estimated range 65-82 participants. Travel: Limited time/local travel may be required to meet with DLA or other DoD representatives to discuss course administration, requirements and logistics. The Government at this time cannot determine precise requirements. For training estimate purposes, assume as a minimum five trips for multiple days as referenced in 4.0 Course Delivery for a minimum of two instructors/facilitators. Other trips may be required. All trips require prior approval of the COR. The contractor may shift funds between labor hours and travel with the prior approval of the COR. 5.0 COURSE DELIVERY: FY 04 4th Qtr?Classes, locations and schedule (also syllabus, lesson plans, handouts, and courses profile) FY05 1st-4th ---Classes for approximately 840-1,050 personnel (approximately 19% supervisor). Classes at the five locations listed in Section 4.0. 6.0 CONTRACTOR EXPENSES: The Contractor shall provide at its own expense all labor, travel, lodging, administrative costs, training materials, supplies, and equipment, transportation, postage, and other costs that are deemed necessary for satisfactory performance with the exceptions of 1) the on-site training rooms and 2) student special needs accommodations (sign-language interpreter etc.) which will be provided by the host sites after coordination with the contractor. The contractor is responsible for all site coordination including training dates, equipment, room arrangements and set-up, liaison, support, schedules, notifications of special needs requirements, and all other logistic issues with individual site point of contacts which will be identified by the COR. 7.0 GOVERNMENT FURNISHED ITEMS: The Government agrees to furnish site meeting/conference training rooms to the contractor and student special needs accommodations (sign-language interpreter etc.). Normal space requirements of seating, heating, ventilation, air conditioning, light, and power will be supplied. The Government will provide related technical, organizational, regulatory, policy, and administrative information to contractor personnel as required for the administrative execution of these tasks. 8.0 CONTRACT TYPE: This requirement is for a ?Fixed Priced?, one-year base contract to meet the requirements as described herein. 9.0 PERIOD OF PERFORMANCE: Overall period of performance for these training classes is not to exceed 12 months from date of contract award. 10.0 OTHER SPECIAL REQUIREMENTS: Additionally, all key contractor personnel, throughout the life of the contract, will need to be at the level of knowledge and experience of any personnel in key positions that are replaced. 11.0 SECURITY/PRIVACY: 11.1 The contractor shall not divulge any information about activities and processes at DLA facilities, or any other sensitive information to anyone who is not authorized to have access to such information. 11.2 Contractor personnel shall be required to adhere to security regulations, and shall observe and comply with any site-specific security provisions in effect at the various government facilities. Any required ID badges shall be worn and displayed at all times. The Government reserves the right to interview or scrutinize any contractor personnel selected to perform under this task order. 12.0 DELIVERABLES (Documentation in both hard copy and reproducible form) All deliveries shall be made to: Ms. Nancy Adams, DLA DES-Q Office, 8725 John J. Kingman Road, Room 1134, Fort Belvoir, VA 22060. 12.1 Provide proposed classes, locations, and schedule (syllabus, lesson plans, handouts, courses profile) for approval of COR NLT 30 Sept 2004. 12.2 Provide final coordinated classes and locations, training, materials, supplies, and equipment for all participants by schedule training dates 100% of the time. 12.3 Provide all planning, organization, scheduling, coordination, registration, management, and performance for all facets of training sessions with designated POC?s 100% of the time. 12.4 Provide training class registrations, attendance lists, record of certificate delivery with name, address, organization, title, phone number, and email of all attendees and student comment sheets to COR for all sessions facilitated as an official record of training attendance. Due within 5 days after end of each month 100% of the time. Provide all attendees training certificates of successful completion during the last hour of each class 100% of the time. 12.6 Provide COR monthly billing statements based on 1) Training: numbers of individuals attendance per class, training session type, 2) Travel: instructors? itemized travel (coach) 3) Administration: local travel/labor related to curriculum/course schedules and logistics. Due within 5 days after end of each month 100% of the time. 12.7 Provide COR two copies of final training report that shall include descriptive narrative of all courses provided, locations, outcomes, student feedback, and statistical data including numbers of classes, locations, numbers of students, total and average cost per student. Report is within 5 days of last class session 100% of the time. 13.0 CONTRACT PENALTIES: Incomplete, incorrect or late deliverables must be corrected within 30 days. If not corrected within 30 days, subsequent and/or final payments will be withheld until corrections are made. 14.0 CONTRACTING OFFICER?S REPRESENTATIVE: Ms. Nancy Adams, DES-Q Quality of Life Office, (703) 767-1121. 15.0 SPECIFIC CRITERIA AND OBJECTIVES FOR PROPOSAL: The number of pages necessary to provide this information shall be kept under 50 pages. The contractor shall submit the following criteria and objectives within their proposals: Factor A: Technical: Provide proposed DES customer service training classes, schedule and location plan. Provide DES training draft syllabus, lesson plans, handouts, and courses profile. Provide documentation with samples evidencing contractor?s successful performance of similar training?demonstrating contractor?s ability to conduct multi-regional customer service training as it relates to DES alignment / transformation / regionalization. Documentation shall be related in scope to the DES equirement: syllabus, class outlines, handouts, course profiles, cost, class size and dispersed locations. Intent is to evaluate the contractor?s plan and understanding of the DES requirement and to ascertain the contractors? capability and resources to perform the DES requirement. Factor B: Past Performance and Experience: Provide as a minimum, 3 references, company name and point of contact information, of recent clients (within the past 5 years) who were provided services similar to the DES requirement, that may be surveyed by DLA as a part of this acquisition process. Intent is evaluate the contractor?s understanding of the DES requirement and to ascertain the contractors? capability to satisfactorily perform the DES requirement based on successful performance of similar requirements. Factor C: Staffing and Supervision: Provide plan for all staff including management, administration, supervision, and training staff. The plan minimally shall include staffing plans, and staff functions. The plan shall include a position description for each staff position detailing minimum requirements for related professional degrees, certifications / training, and experience that shall be contractor provided. Intent is evaluate the contractor?s plan and understanding of the DES requirement and to ascertain the contractors? ability to hire and maintain the highly qualified professional staff to perform the DES requirement. Factor D: Price: Provide plan for pricing that includes provision of all supplies, labor, travel, equipment, and materi als as detailed in section 6.0. Pricing shall be inclusive of all costs for profit, general administration, and other direct/indirect costs. Pricing shall be detailed as 1) Training: per student, per class; inclusive of all labor, materials and equipment etc. 2) Travel: per instructor / facilitator direct travel cost (per diem included in class cost) 3) Set-up and close-out meetings: administrative planning, coordination, reporting; approximately eight meeting at Fort Belvoir, VA. 16.0 BASIS FOR AWARD: a. Offerors shall address every item, Government terms and conditions and demonstrate its ability to comply with the solicitation requirements in their proposal. b. Proposals which are unrealistic in terms of the amount offered or do not address the evaluation factors may be rejected. 17. EVALUATION FACTORS: Award shall be made to the Contractor whose proposal is most advantageous to the Government based on best value. The following evaluation factors are stated in order of importance: Past Performance, Technical, Staffing and Supervision and Price. The government reserves the right to conduct a cost realism analysis. The following evaluation factors are applicable in descending order of importance: Factor A: Past Performance, Factor B: Technical, Factor C: Staffing and Supervision, Factor D: Price. The Government will award a contract resulting from this solicitation to the responsible Offeror whose offer conforming to the solicitation and is judged to be the most advantageous to the Government, with price and other factors considered. When combined, all evaluation factors other than price are significantly more important than price. If, after evaluation of past performance, technical, and staffing and supervision, two or more 'proposals are determined to be relatively equal, price may be the determining factor of award. Offerors are to include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications ?Commercial Items with its offer. The clause at 52.212-4, Contract Terms and Conditions ? Commercial Items, applies to this acquisition. The clause at 52.212-5 Contract Terms and Conditions Required to Implement Statutes Or Executive Orders ? Commercial Items, applies to this order. FAR clauses 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.232-33 and 52.222-41 and 42 apply to this solicitation. Offers are due 14 Sep 2004 12:00 p.m., Andrew T. McNamara Headquarters Complex, 8725 John J.Kingman Road, Suite 1145, Fort Belvoir, VA 22060- 6220. Please contact Mr. Samuel Thompson (samuel.thompson@dla.mil) for information regarding the solicitation.
- Place of Performance
- Address: Various DLA Installation
- Record
- SN00667417-W 20040910/040908211556 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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