SOLICITATION NOTICE
70 -- HELPDESK EXPERT FOR IT SUPPORT FOR NT PLATFORM
- Notice Date
- 7/15/2004
- Notice Type
- Solicitation Notice
- NAICS
- 518111
— Internet Service Providers
- Contracting Office
- General Services Administration, Federal Technology Service (FTS), Acquisition Services Division (6TS-A), 1500 Bannister Road, Kansas City, MO, 64131
- ZIP Code
- 64131
- Solicitation Number
- 6TSA-04-JMT-0093
- Response Due
- 7/27/2004
- Archive Date
- 8/11/2004
- Point of Contact
- June Thomas, Procurement Assistant, Phone NA, Fax (816) 823-3277,
- E-Mail Address
-
june.thomas@gsa.gov
- Small Business Set-Aside
- Total Small Business
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulations document (FAR) subpart 12.6, as supplemented with additional information included in this notice and following the simplified acquisition procedures in FAR part 13.5. This announcement constitutes the only solicitation: proposals are being requested and A WRITTEN SOLICITATION WILL NOT BE ISSUED. Solicitation number 6TSA-04-JMT-0093 is being issued as a request for proposals (RFP). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 97-14. This procurement is for the following: CLIN 1: HelpDesk Expert for IT Support for NT platform; One database with unlimited number of users and 17 concurrent staff licenses on one server; One instance of HelpDesk Expert binaries and HTML templates; Include: Attachments, Automated Email Reader, Alarms, Asset Depreciation, Asset Tracking, Canned Answer Utility, Contract/Qarranty Tracking for Assets, Dynamic FAQ, Email Notification, Excel Data mining, HTML Reporting, KnowledgeBase, PC Audit, PC audit Manager, To Do Calendar, WhiteBoard, Vendor/Manufacture Tracking; QTY. 15; CLIN 2: Support Option2: Support Plus, One year Support Plus extended support agreement, phone support 7 am ? 5 pm PST, 4 hours response time, 24/7 online helpdesk and email support, 24/7 patches and features downloads, Software version upgrades, QTY. 1; CLIN 3: Onsite Installation and Training; Analysis and design, installation, security consultation, orientation for companies, which are either new to the Internet/Intranet or lack the appropriate resources, transition and migration, support staff and user training,QTY.1; CLIN 4: Additional Day onsite Installation and Training, analysis and design, installation, security consultation, orientation for companies, which are either new to the Internet/Intranet or lack the appropriate resources, transition and migration, support staff and user training, QTY 3; CLIN 5: Spell Check Module, QTY. 1. This requirement is for the Department of Commerce, Bureau of Economics Analysis in Washington DC. Please include all requirements on quotations. No partial quotes. No substitutions. Indicate FOB destination on quote (shipping included in price). The provision at FAR 52.212-1, Instructions to Offerors, applies to this acquisition. Evaluation is based on best value including past performance, cost and ability to meet service requirements. Offerors shall include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, with its offer. The clause at FAR 52.212-4, Contract terms and Conditions-Commercial Items, applies to this acquisition. In addition to the guidance contained in FAR 52.212-4, contractors shall submit proof of delivery with their invoices. Proof of delivery may be in the form of a bill of lading or other shipping document signed by the receiving office. Invoices received without proof of delivery will not be accepted. The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition. Offers are due by close of business July 27, 2004 and can be submitted by fax to 816-823-3277, Attn: June Thomas or email june.thomas@gsa.gov. Inquiries regarding the solicitation will only be accepted via FAX or email.
- Place of Performance
- Address: DEPARTMENT OF COMMERCE, WASHINGTON DC
- Record
- SN00624389-W 20040717/040716104533 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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