MODIFICATION
D -- D - Broadcasting NRC Commission Meetings On The Internet.
- Notice Date
- 2/25/2003
- Notice Type
- Modification
- Contracting Office
- Nuclear Regulatory Commission, Office of Administration, Division of Contracts, 11545 Rockville Pike, Rockville, MD, 20852-2738
- ZIP Code
- 20852-2738
- Solicitation Number
- RS-ADM-03-161
- Response Due
- 3/12/2003
- Archive Date
- 3/27/2003
- Point of Contact
- Donald King, Senior Contract Specialist, Phone (301) 415-6731, Fax (301) 415-8157, - Joyce Fields, Senior Contract Specialist, Phone (301) 415-6564, Fax (301) 415-8157,
- E-Mail Address
-
dak1@nrc.gov, jaf1@nrc.gov
- Description
- This is a modification to combined synopsis/solicitation number RS-ADM-03-161. The purpose of this modification is to add part 1 of attachment number 2 entitled "DESCRIPTION/SPECIFICATIONS/WORK STATEMENT, Broadcasting NRC Commission Meetings On The Internet." Part number 1 of Attachment number 2 follows: Attachment No. 2 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT "Broadcasting NRC Commission Meetings On The Internet" PART ONE (1) I. BACKGROUND: One of the primary goals of the Nuclear Regulatory Commission (NRC) is to make available to the public, full and complete information on NRC's activities to assist the public in making informed judgements regarding NRC activities. The primary means of keeping the public informed about the regulatory activities and programs of the NRC is through the news media. The NRC informs the media by: issuing and posting on the Web news releases, speeches and fact sheets; distributing reports, decisions and other documents reflecting NRC actions; giving press conferences and talking with editorial boards of major newspapers around the country; responding to media questions after Commission meetings, staff meetings with licensees, plant visits, special inspections and other significant meetings; and talking to the media in person or by telephone. Since March of 2000, NRC has offered the public, industry, and other NRC stakeholders access to monitoring Commission meetings over the Internet (webcasting). Under this initiative, designated Commission meetings are made available for remote access by Internet viewers "live" (as they take place) and/or "archived" (digital recordings of previously held meetings). NRC currently obtains webcasting support described herein under an Interagency Agreement (IA) with the National Institutes of Health (NIH), IA number NRC-10-02-144. II. CONTRACT OBJECTIVE: The contractor shall provide experienced staff to support the creation and maintenance of the NRC webcast website and management of the technical aspects of NRC's webcasts. The Contractor shall also provide the hardware, software, and telecommunication services to achieve complete and clear webcasting of NRC meetings via the Internet. The contractor shall monitor all equipment remotely and shall not maintain a presence at NRC facilities. III. SCOPE OF WORK: The contractor shall capture the audio and video content of Commission meetings from NRC's Commission Hearing Room audiovisual system, encode the content, and transmit the content to the contractor's technical infrastructure from which the Contractor shall make it available to the public, free of charge. The contractor shall have a commitment to quality, customer service and providing the greatest number of viewers the fastest access possible to the NRC webcasts via the Internet. The contract support shall include: (webpage development & maintenance, technical expertise, hardware, software, telecommunications services, Internet bandwidth, primary and backup servers, backup power, "viewing-software" user-Licenses, etc.) required to provide all interested parties with reliable access to NRC webcasts during the contract period. The NRC estimates that a total of 40-meetings annually will be webcast "live", with an average length of support for each "live" webcast of 4-hours, including: A. 1-hour of pre-meeting testing the day before each webcast; B. 1-hour of pre-meeting testing the day of the webcast (just before the start of the actual meeting); C. 2-hour usual duration of the actual meeting. Upon completion of each "live" webcast, the Contractor shall add the webcast to the webcast webpage as an "archived" webcast, and provide viewers access to it on an "on-demand" basis, 24-hours-a-day, 7-days-a-week, for up to 12-months. Occasionally, NRC will provide the Contractor a video (in either VHS, CD Rom or DVD format) of an NRC event that was not webcast "live" and require the Contractor to add it to the list of archived webcasts on the webpage, for viewers to access on an "on-demand" basis. IV. SPECIFIC TASKS: The contractor shall accomplish the following tasks which are essential in webcasting NRC meetings over the Internet. Task-1 PROVIDE WEBCAST INFRASTRUCTURE INCLUDING MAINTENANCE & SUPPORT: Requirement: The contractor shall provide Internet webcast services (streaming audio/video) from NRC's Commission Hearing Room, 11555 Rockville Pike, Rockville MD 20852-2738, to a worldwide audience of Internet users (webcast viewers) from the contractor's servers. The contractor shall have the webcast system "fully operational" including completion of the installation, connection, configuration and testing of all infrastructure (hardware, software, technical support staffing, webcasting webpage creation, telecommunication lines, primary and backup servers, backup power, webcast viewing software user-Licenses, etc.) required to perform all requirements of the contract. The contractor shall monitor the webcast system performance from the contractor's offsite location. To be "fully operational" the contractor's infrastructure shall: 1. Provide, concurrently with the actual meeting, viewer access to each NRC "live" webcast without significant delays (more than 20-seconds between the events in the actual meeting and the webcast seen by Internet viewers). 2. Have capacity to support up to one-hundred-thousand (100,000) "web-page-hits" per day. 3. Have capacity to support up to one-hundred (100) concurrent webcast viewers at 150kbps. 4. Provide all webcast viewers with "free" (no cost to the viewer) software for download to their computer, which enables them to monitor the NRC meetings being webcast. The viewing software shall provide the viewer with an equivalent quality of video image and sound as the "RealNetworks" software currently used for the NRC's webcasting program. The Contractor shall ensure that all required licensing arrangements are completed in order to make the equivalent software available for free download by NRC webcast viewers from the contractor's webcast website. 5. Not include any "gateway" or other type of advertising in order for the NRC webcast content to be accessed by any viewer without prejudice or the appearance of endorsement. 6. Include a connection to the NRC Headquarters videotape system in Rockville, Maryland to receive the "live" signal feed, encode the NRC webcast content and transmit it to the contractor's off-site webcast infrastructure. 7. Enable all webcasts to be viewed at 150Kbps, 56Kbps and 28.8Kbps. 8. Have capacity to concurrently support up to 120 archived webcasts during the contract period (each averaging 3-hours in duration). 9. Provide capability for webcast viewers to respond to the NRC's "viewer survey". 10. Provide capability to collect and report data to NRC on the number of "unique" viewers that access the "live" and "archived" webcast version of each meeting. 11. Provide capacity to host the NRC's webcast webpage. 12. Provide viewers with access to a webcast in which viewers can easily identify the participants at the meeting, understand the meeting's discussions, read the closed-caption text and any exhibits used during the meeting. 13. The Contractor shall provide the NRC-PO with a toll-free telephone number and an e-mail address for the NRC-PO's use in placing orders to the Contractor for upcoming "test", "live" and "archived" webcast support services. Date of Delivery: Within 30-days of the date of contract award. Task-1.a. NRC Measure: The Contractor shall provide the "fully operational" webcast infrastructure system within 30-days of the date of award. Task-1.a. NRC Standard: For initial acceptance of the system, the Contractor shall conduct a "test" webcast of an NRC meeting and any other tests necessary to clearly demonstrate to NRC the system's full compliance with the requirements stated herein in Task-1 for being "fully operational". During the test webcast there shall be no interruption in the availability of the webcast to viewers. Task-1.a. NRC Quality Assurance: The NRC-PO will inspect the initial "test" webcast and also participate in testing the required system capacities and viewer feedback features that are required by NRC under Task-1, for the system to be "fully operational". Task-1.b. NRC Measure: During each calendar-month period of the contract, the Contractor shall ensure the entire system is kept "fully operational" during each "test" and "live" webcast. Task-1.b. NRC Standard: During "test' and "live" webcasts, the Contractor shall ensure the system continuously complies with all requirements for being "fully operational". No complaints shall be received from webcast viewers that the NRC-PO determines are a result of the system failing to be kept "fully operational". No inspections by the NRC-PO shall reveal the system is not being kept "fully operational". Task-1.b. NRC Quality Assurance: The NRC-PO will inspect each "test" and "live" webcast by monitoring the entire webcast via the Internet, in order to verify the entire system is kept "fully operational" and without interruptions in webcast access to viewers. Further, the NRC-PO will investigate each complaint received from webcast viewers to determine if the complaint results from the webcast system failing to be "fully operational". Task-1.c. NRC Measure: During each calendar-month period, the Contractor shall ensure that viewers: A. Have access to the "archived" webcasts; B. Are able to provide NRC with comments/questions about NRC webcasts; and C. Are able to respond to the NRC webcast survey. Further, the contractor shall collect data on webcast viewer activity, viewer survey responses and viewer comments and/or questions. During these periods, the Contractor shall ensure that interruptions to the webcast system's status of being "fully operational" are kept to a minimum. Task-1.c. NRC Standard: During each calendar-day (24-hours), the Contractor shall ensure that viewers can access the archived webcasts, provide NRC with comments/questions about NRC webcasts and respond to the NRC survey during at least 23-hours out of the 24-hours in each calendar-day. Further, the Contractor shall ensure that interruptions to the webcast system's collection of "unique viewer" activity data shall not exceed a total of 1-hour out of the 24-hours in each calendar-day. Task-1.c. NRC Quality Assurance: The NRC-PO will investigate any complaint received from webcast viewers to determine if the cause of the complaint is due to the contractor's webcast infrastructure failing to comply with the NRC requirements for being "fully operational". Guidance: None Task-2 DEVELOP/HOST WEBPAGE AND PROVIDE MAINTENANCE & SUPPORT: Requirement: Develop and host a webpage. The webpage shall be the host site for NRC webcast viewers to gain access to "live" and/or "archived" webcasts of NRC meetings via the Internet during the contract period. To ensure compatibility and a consistent appearance and functionality of the Contractor ?s webcast webpage with NRC's other webpages, the Contractor shall use the current webcast webpage developed by NIH as the model for developing the new webcast webpage. (Visit www.nrc.gov. and click on "Live NRC Meeting Webcast and Webcast Archive.") To be "fully operational" the webpage shall: 1. Be written in "standard HTML" that complies with section 508 of the Rehabilitation Act (for specific guidance refer to http://www.access-board.gov/sec508/guide/1194.22.htm ), and have no "HTML-links" that begin with a "dot-slash" or "dot-dot-slash" (e.g. ./ or ../). 2. Provide the user (webcast viewers) with a webpage (including URL address) that will provide dynamically-generated content as follows: a. During scheduled times when there is no webcast in progress, a message so indicating, displayed for several seconds followed by an automatic transfer back to the prior (NRC) webpage; b. During scheduled times when an NRC-originated webcast is in progress, a message so indicating, displayed for several seconds followed by an automatic launch of the webcast URL and then a transfer back to the prior (NRC) webpage; c. In either case (a & b) above, the automated launch and transfers shall also be provided as ordinary HTML hyperlinks, for users with browsers which do not process automated transfers. 3. Accurately identify all NRC meetings available for viewing including whether the meeting is an upcoming or current "live" webcast, or an "archive" version of a previous meeting or webcast. For each upcoming "live" webcast, the Contractor shall use information provided by the NRC-PO to notify viewers of the scheduled date, time and description of the meeting to be webcast. 4. Allow any other Web-site to "link" to the NRC meeting webcast webpage without any "charge" (cost). Sites that could be expected to seek such a link are the major news organizations such as CNN, ABC news, MSNBC, etc. 5. The Contractor shall include in the webcast webpage an option for webcast viewers to voluntarily respond to the NRC's "viewer survey". The Contractor shall collect the data from each response and provide it to the NRC/PO within 10 days after the end of each calendar-month. The NRC reserves the right to determine what information is to be collected by the survey. The current survey provides the viewer an opportunity to express their level of interest in both "live" and "archived" meeting webcasts, and also lists various "viewer affiliation categories" that the viewer can select to identify their affiliation including: A. Categories of viewer affiliation (such as licensee, utility, general public, media, NRC staffer, federal/state/local official, public interest group, industry, international). B. Level of viewer interest in having "live" NRC meetings available for Internet access (categorized by very interested, interested, slightly interested, and no interest). C. Level of viewer interest in having "archived" NRC meetings available for Internet access (categorized by very interested, interested, slightly interested, and no interest). 6. The Contractor shall include in the webcast webpage an option for webcast viewers to submit comments/questions on the NRC webcasting program. The Contractor shall forward each viewer comment/question to the NRC at STREAMING@NRC.GOV, within 24-hours of its receipt. 7. The Contractor shall ensure the webcast webpage never contains "inappropriate language or references" (offensive or intentionally misleading). 8. To establish the initial list of "archived" webcasts on the Contractor ?s new webcast webpage, the NRC-PO will provide the Contractor those previously archived webcasts that are still of interest to viewers and the Contractor shall add the previous NRC webcasts to the Contractor ?s new webcast webpage (provided to the Contractor by the NRC-PO in CD-Rom format from the list of archived webcasts on the NRC's current webcast webpage supported by NIH). 9. The webcast webpage shall only include the information provided by NRC. 10. The webcast webpage shall be "fully operational" during all "live" webcasts and shall be fully operational at least 23-hours out of each 24-hours in a calendar-day during periods when "live" webcasts are not being webcast. Date of Delivery: Within 30-days of the date of contract award. Task-2.a. NRC Measure: The Contractor shall provide a webcast webpage that meets all of the NRC's requirements within the specified delivery time. Task-2.a. NRC Standard: The webpage complies with all NRC requirements. Task-2.a. NRC Quality Assurance: Initially, the NRC-PO will inspect the webcast webpage upon notification by the Contractor of its completion, including inspecting the addition of the previous NRC webcasts that establishes the current "archived" webcast availability list. During the contract period, the NRC-PO will inspect the webcast webpage prior to each "live" webcast and also after each webcast is added as an "archived" webcast. Further, the NRC-PO will investigate any complaint received from viewers that the webpage is not "fully operational". Guidance: Upon award of the contract, NRC will provide the Contractor with a CD-ROM version of the previous NRC webcasts that NRC determines are still of interest to viewers and the Contractor shall add these previous webcasts to the new webcast webpage (approximately 30 3-hour webcasts). NRC requires webcasts to remain available as an archived version until NRC is satisfied they have served their intended purpose (usually for 12-months after the "live" webcast of the meeting or the date the webcast was added to the webcast website, whichever was later). (See continuation under modification number 2.)
- Place of Performance
- Address: Work will be performed at the contractor's facility.
- Record
- SN00265281-W 20030227/030225213726 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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