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FBO DAILY ISSUE OF FEBRUARY 05, 2003 FBO #0430
SOLICITATION NOTICE

58 -- 58--Automatic Call Distribution System

Notice Date
2/3/2003
 
Notice Type
Solicitation Notice
 
Contracting Office
Attn: Department of Veterans Affairs Northern Indiana Health Care System, Marion Campus, Contracting Officer (90C), 1700 East 38th Street, Marion, Indiana 46953-4589
 
ZIP Code
46953-4589
 
Solicitation Number
610-02-03
 
Archive Date
3/21/2003
 
Point of Contact
Contracting Officer - Marcia Guenin, Contracting Officer, (765) 677-3177
 
E-Mail Address
Email your questions to Marcia Guenin
(marcia.guenin@med.va.gov)
 
Description
The VA Northern Indiana Health Care System (NIHCS)intends to negotiate a SOLE SOURCE contract with Digital Voice Corporation of Farmers Branch, TX to provide and install an Automated Call Distribution (ACD) System that provides call distribution and call accountability at the VA NIHCS, Marion, Indiana campus. This procurement is being conducted in accordance with FAR 6.302-1, only one responsible source and no other supplies or services will satisfy agency requirements. Contractor shall provide an ACD system that provides seamless and proven integration into the current DBX-5000 telephone system. The system must have the ability to grow with the facility to meet the future requirements without a forklift upgrade. The system must have the ability to deliver the ACD functionality through the existing cable infrastructure. The system must support a minimum of 4 agents and 1 supervisor. The system must also generate report information on the group's performance activity. Output of the reports shall be to a local printer, network printer and/or electronic storage. Reports must have the option to print automatically or on demand. Procurement shall include 24/7 technical support, as well as 12 months of maintenance, service, and software upgrades. All installation costs must be included and installation must be a complete turnkey solution. Training of appropriate VA staff shall be included. Any associated travel and per diem expenses shall be included in the proposal.
 
Web Link
RFQ 610-02-03
(http://www.bos.oamm.va.gov/solicitation?number=610-02-03)
 
Record
SN00252090-W 20030205/030203213541 (fbodaily.com)
 
Source
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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