SOLICITATION NOTICE
R -- Call Center Services
- Notice Date
- 4/8/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Clinical Center/Office of Purchasing & Contracts, 10 Center Drive, RM 1N262, MSC 1189, Bethesda, MD, 20892-1189
- ZIP Code
- 20892-1189
- Solicitation Number
- CC-02-05
- Response Due
- 5/24/2002
- Archive Date
- 6/8/2002
- Point of Contact
- Christopher Belt, Contracting Officer, Phone 301-594-5915, Fax 301-594-5920, - Christopher Belt, Contracting Officer, Phone 301-594-5915, Fax 301-594-5920,
- E-Mail Address
-
chris_belt@nih.gov, chris_belt@nih.gov
- Small Business Set-Aside
- Total Small Business
- Description
- The Warren Grant Magnuson Center (CC), National Institutes of Health (NIH) has a requirement for call center, phone, and email services for the Patient Recruitment and Public Liaison Office (PRPL). The CC is a 350 bed research hospital at the NIH. The Clinical Center provides patient support services to 15 institutes which admit patients and healthy volunteers for the purpose of participating in approximately 1000 intramural biomedical research protocols. The Call Center will operate Monday through Friday, with the exception of federal holidays, from 8:00am to 4:30pm. From October 1999 - present, the Patient Recruitment and Public Liaison Office (PRPL) responded to approximately 2100 phone calls and 1300 emails per month. Calls and emails are from physicians and the public who are seeking clinical trials as an option for the management of their disease and condition. Call Center staff provide protocol information (English or Spanish), match diagnoses to protocols, conduct screening, enter screening responses into the PRPL database, refer the caller to the appropriate Institute or other resource, and complete caller notes in the database. The period of performance will be for a basic twelve (12) month period, with options to renew for four (4) additional twelve (12) month periods. This requirement is set-aside for small business concerns under the applicable SIC/NAICS Code, 7389/561421, respectively. All responsible sources may submit a bid, proposal, or quotation which shall be considered by the agency. It is anticipated that the solicitation will be released fifteen (15) days after this synopsis publication. Request for the solicitation must be provided in writing via mail, email (cbelt@cc.nih.gov), or fax (301-594-5920).
- Record
- SN00054913-W 20020410/020408213137 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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